The year 2017 is predicted to be the year of breakout for the Chatbots. While internet banking had been growing steadily since the early 2000, it’s the increase in smartphone saturation that has led to a dramatic rise in mobile banking. Statistics from the Federal Reserve suggest that 43% of all mobile phone owners with a bank account had used mobile banking in 2016. According to Gartner, by 2020, customers will manage 85% of their relationship with the brand without interacting with a human being.
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