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7 Focus Areas for Customer Experience Management

By On 23 Sep 2015

About Shantanu Paknikar

Shantanu Paknikar (shantanu.paknikar@happiestminds.com) is General Manager, Solution Initiatives in the IT Services division of Happiest Minds Technologies Private Limited. His expertise areas include middleware systems, Service Oriented Architecture, Business Process and Rules Management, Enterprise Integration, Cloud Computing, Social Computing, Enterprise Mobility, Business Analytics, and Distributed computing systems. He is passionate about consulting, innovation, value creation, research, and learning and how they apply in a business and corporate context. His current focus area is that of business technology solutions the applications of the intersection of multiple technologies to specific business problems. He has a Bachelor's degree in Electronics and Telecommunications Engineering from Goa University and a Masters degree from the Indian Institute of Science, Bangalore.

Shantanu Paknikar

Shantanu Paknikar Shantanu Paknikar (shantanu.paknikar@happiestminds.com) is General Manager, Solution Initiatives in the IT Services division of Happiest Minds Technologies Private Limited. His expertise areas include middleware systems, Service Oriented Architecture, Business Process and Rules Management, Enterprise Integration, Cloud Computing, Social Computing, Enterprise Mobility, Business Analytics, and Distributed computing systems. He is passionate about consulting, innovation, value creation, research, and learning and how they apply in a business and corporate context. His current focus area is that of business technology solutions the applications of the intersection of multiple technologies to specific business problems. He has a Bachelor's degree in Electronics and Telecommunications Engineering from Goa University and a Masters degree from the Indian Institute of Science, Bangalore.

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