Email integration is essentially fusing email functionalities with the rest of the concept of marketing. This helps to make a unified platform for customers and leads. With email integration, one can combine the efforts of marketing and communication for clients, prospects or users to interact with them more efficiently. Email inbound integration is one of the services that feature task-based records. The actions specified in the integration allows the users to create and update the task-based records. Defined actions then parse the email and process the same via scripts.
Out-of-the-box, email inbound integration allows user to create and update the below task -based records primarily.
Typical flow of this feature is depicted below:
The same feature can be used to submit your request with the certain number of customizations. The typical flow to determine this integration is:
This way the requests can be submitted by just sending an email without being logged into the Service now portal or self-service page.
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