‘Digital Transformation’ as a concept is beginning to grasp the imagination of both, the business and technology stakeholders in most industries today. While the interest in the topic is pervasive, an agreement on what it means and how to leverage its potential remains elusive.
At Happiest Minds, we look at Digital Transformation as the confluence of SMAC technologies, biz-processes, current IT systems & insights for enabling sustained differentiation for an organization in the area of Customer Experience and/or Business efficiency.
The theme of Customer Experience will continue to be a big driver for Digital Transformation for a long time to come, and will be defined and differentiated by:
The Business Efficiency theme in Digital Transformation will focus on creating differentiation through one or more of the following:
The interest from organizations around Digital Transformation primarily stems from the fact that it offers tremendous opportunity to enable business differentiation and impact. Given Happiest Minds’ focus and work around Digital Transformation, we are beginning to see some critical success factors that can help organizations tap its tremendous potential:
At Happiest Minds, our endeavor will be to help our customers truly leverage this prospect offered by Digital Transformation by bringing a holistic approach, depth of expertise and fresh thinking. In doing so, we will be able to live our Mission – Happiest People, Happiest Customers.
ABOUT HAPPIEST MINDS
Happiest Minds enables Digital Transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights through an integrated set of disruptive technologies: big data analytics, internet of things, mobility, cloud, security, unified communications, etc...