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White papers

Chatbot: Redefining Customer Engagement in BFSI

Happy customers can be worth up to 10 times the value as their first purchase and are 60–70% more likely to continue if they are happy with the product or service.

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The Role of IoT in Providing Security, Efficiency & Accessibility in Education

Technologies such as 3D positioning can monitor the students all the time and report their presence at any point in time. IoT can add tremendous value in terms of increasing the security of the Schools.

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How mCaaSTM-Digital Query Assistant is Redefining the Customer Experience

Digital Query Assistant powered by mCaaSTM is redefining the customer experience space by enhancing traditional customer service channels or executives using three main channels: self-service, associated service, and virtual agents. The result will be increased customer satisfaction with quicker and…

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Know Your Buyer: A predictive approach to understand online buyers’ behaviour

Understand your customers to offer the right products and services in their moments of need.

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Anticipative Cognition and its Impact on Personalization in Business

Cognitive systems can better personalize and target communications with the right marketing strategies and products providing a much more immersive, life like experience and instant gratification for the customers.

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The Future of Experience with Virtual and Augmented Reality

With all the advances in technology can we avoid becoming a silo’ed society and can it have a positive impact on relationships? Maybe. The solution lies in Virtual Reality and Augmented Reality (AR) integrated with 3D Hologram.

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User Behaviour based Anomaly Detection for Cyber Network Security

Combating the inside threat requires reimagining cybersecurity – and embracing predictive analytics to the core.

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SDWAN – Re-architecting WAN with Software Defined Networking

SDN (Software Defined Networking) is an emerging focus area in the world of networking. This architectural approach of decoupling the software(Control-plane) from the Hardware (Forwarding plane) is opening opportunities towards network programmability and flexibility in network construction from the legacy…

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Moving into a Smart Energy Retail Store

The Retail sector is one of the most celebrated industry verticals which witnessed paradigm changes as a result of  e-commerce revolution. 

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The Power of Games: How to Generate a Successful Gamification Strategy

Gamification is about taking the essence of games—fun, play, transparency, design and challenge—and applying it to real-world objectives.

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