{"id":4589,"date":"2017-05-25T12:12:35","date_gmt":"2017-05-25T12:12:35","guid":{"rendered":"https:\/\/www.happiestminds.com\/blogs\/?p=4589"},"modified":"2026-05-15T08:45:27","modified_gmt":"2026-05-15T08:45:27","slug":"the-7-step-framework-for-digital-transformation-in-bpm","status":"publish","type":"post","link":"https:\/\/www.happiestminds.com\/blogs\/the-7-step-framework-for-digital-transformation-in-bpm\/","title":{"rendered":"The 7 Step Framework for Digital Transformation in BPM"},"content":{"rendered":"
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Digital Transformation is radically transforming the global business landscape. Enterprise executives in almost all the industry verticals are leveraging the key levers of <\/span>Digital Transformation<\/b><\/a> including Social Platforms, IoT, Mobility, Cloud, and Analytics to increase the performance and reach of their business. The adoption and usage of these disruptive technologies in the right time and at the right place enables organizations to increase business agility, provide better customer experience, and identify new business opportunities.<\/span><\/p>\n

In spite of increasing inclination towards the benefits that Digital Transformation brings in, finding the right approach to embrace Digital Transformation in its true essence is still a daunting challenge for many industry players.<\/span> Business Process Management<\/span><\/a> is an area which digital transformation can play a key role. However, in many organizations there exists a lot of confusion around how to achieve Digital Transformation in <\/span>Business Process Management (BPM), <\/span><\/i>where digital strategy consulting can provide clarity and direction.<\/span> In this blog, we\u2019ve come up with a framework you can consider while you opt for Digital Transformation in BPM<\/span><\/p>\n

What is driving the Digital Transformation in BPM?<\/h2>\n

BPM<\/span>\u00a0 <\/span>Business Process Management <\/span>is a collaboration between processes, applications, and people. Digital Transformation in BPM world refers to transforming the business operations, services and models by acclimating the technical advancements in the business to leverage the ripples they created across the globe,<\/span> supported by <\/span>digital strategy consulting.<\/b><\/a><\/p>\n

As, <\/span>BPM<\/span> \u00a0business process management<\/span> cuts across different functional areas like Customer Relationship Management, Enterprise Resource Planning, Supply Chain Management, Enterprise Content Management and much more, digital transformation in BPM would also refer at enabling transformation in all these areas. SMAC, BPM on Cloud, IoT-BPM and <\/span>Robotic Process Automation<\/span><\/a>\/Cognitive Process Services are providing opportunities to discover new business models in BPM. If we think about the key drivers of Digital Transformation in\u00a0 <\/span>business process management<\/span>, we can say that Technology modernization plays a key role in this. With enhanced technologies, organizations start rethinking their existing business models and will explore new and improved ways to do the business. However, digital transformation is not just introducing latest technology trends into an organization, but it is also about implementing the cultural change. It is about how these modern technologies are accepted and used by different people in the system. The change in customer expectations with respect to the service\/product offerings, ease of use and the level of convenience it can offer are also the factors that drive DT. The internal and external actors and factors like employees, management, business competitors, business partners, customers, government regulations, laws etc. also play a key role in framing the appropriate DT strategy in any organization.\u00a0 Last but not the least, the increasing cost and competitive pressures also act as a key driver in enabling <\/span>customer experience<\/b> Digital Transformation<\/b><\/a> in organizations of all size.<\/span><\/p>\n

The 7 Step Framework to Digital Transformation of Business Process<\/h2>\n

To enable the digital transformation, an organization require a solid strategy, <\/span>often guided by digital strategy consulting<\/span>,<\/b>\u00a0 which connects the gaps between the different entities including people, departments, information, processes and technology.<\/span><\/p>\n

Below is the frame work to transform business processes digitally.<\/h2>\n
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  1. Realize \u2013 To enable a successful DT strategy organizations need to have a clear understanding on how the things are happening\/changing in their areas of business. Apart from this, they need to understand, how competitors are doing the same business. They should also look at different geographies to know how the same business is getting done and should be open to admit where they are standing now on a competition perspective. This realization will throw light in to the factor what needs to be adopted and what needs to be transformed from their existing ecosystem.<\/span><\/li>\n<\/ol>\n

    Outcome \u2013 Outcome of this stage would be the decision of whether they need to go for Digital Transformation or not with the required supporting documentation.<\/span><\/i><\/p>\n

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    1. Analyze<\/strong> \u2013 The second step in <\/span>customer experience digital transformation<\/span> <\/a>involves an in depth analysis on what organizations can do better with the current business processes. They should scrutinize the existing processes and understand about the technology strengths they currently possess. Based on this info, they need to identify what technology advancements can be adopted to bring positive changes in business including better revenue, enhanced customer experience and business agility.<\/span>\u00a0<\/span><\/i><\/li>\n<\/ol>\n

      \u00a0Outcome \u2013 Outcome of this stage would be the information regarding the Key improvement areas of your business to increase the sales, performance and customer experience.\u00a0<\/span><\/i><\/p>\n

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      1. Recognize<\/strong> \u2013 In the journey of Digital Transformation in BPM, organizations <\/span>with the support of digital strategy consulting,<\/span>\u00a0 need to identify the changes they can make in your processes\/business to make it better. These changes includes, activities, approvals, documentation, interactions, communications, reminders, status updates etc. This requires performing many actions like \u2013<\/span><\/li>\n<\/ol>\n