Technology trends such as Social, Mobile, Analytics, Cloud, IoT and Cognitive Computing are creating new business imperatives. Businesses are adopting these Digital technologies to build new and innovative business models, reduce time-to-market, optimize business processes, empower their workforce and personalize customer experience. Aligning IT to the business is key to success of an organization that is on the Digital journey. IT infrastructure has a key role in enabling this Digital journey when it aligns to the following priorities and outcomes:
Traditionally, Enterprises have relied on Managed Infrastructure Service Providers (MSP) to get standardized and cost efficient services which allows Enterprises to focus on their core business while minimizing risk, increasing infrastructure up time and gain access to newer technologies. The rapid pace of adoption of Digital technologies has changed the expectations of Enterprises which requires MSPs to deliver much higher value by becoming trusted partners and enablers in the Digital Journey of Enterprises.
Happiest Minds Managed Infrastructure Services consists of comprehensive, integrated suite of services to manage an Enterprise’s distributed and Hybrid IT environment as a single entity with single point-of accountability. Happiest Minds leverages its proven transition process to ensure a smooth start of systems support services and be operational keeping criticality of operations in mind and to ensure minimal impact to operations and service levels. During Steady State Operations, Service Improvement Plans and initiatives are carried out along with support for technology transformation projects.