Digital technologies are transforming the entire value chain of insurance, creating new distribution opportunities, altering how insurers can assess, price, and manage risks.

We understand your challenges to help you:

• Improve customer experience by personalized self-servicing digital portals
• Improve IT capabilities to promote agility and innovation for driving insurance digital transformation
• Improve customer retention through efficient process modernization – lesser premium, faster processing time
• Improve operational efficiency by leveraging the emerging technologies such as AI (Artificial Intelligence) / ML (Machine Learning), Data & Analytics, IoT (Internet of Things), HIPA (Hyper Intelligent Process Automation), IDP (Intelligent Document processing), LCAP (Low-Code Application Platform)
• Grow revenue by efficient underwriting and minimizing the claim risks

Our digital insurance solutions, process modernization and optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls. This will enable you to act by capitalizing on best-in-class decision-making systems and models. We provide real-time analytics for risk management with actionable insights for improved decision-making.

Happiest Minds would the ideal partner in your IT-lead, insurance business transformation.

Our range of comprehensive services include:

Product Management

Sales & Distribution

• Omni–channel Service Management
• Connected Experience

New business & Underwriting

• New product Deployment
• Correspondence Management

Policy Administration

Claims Management

• Fraud & Risk Management
• Segmentation & Assignment
• Payment Processing
• Vendor Management

Billing & Collections

• Financial Reconciliation
• External System Integration

Insurance companies spread their risk through reinsurance companies. Challenging market conditions are pushing insurers to underwrite extensive risk portfolios and venture into new products and lines of business, hence the need for quick risk placement with reinsurers and crafting new reinsurance agreements.

We understand the challenges you face in the following:

• Handling of complex agreements with multiple layers
• Enabling People-intensive task
• Improving drill-down and view-types for informed decision

Our process modernization and optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls. This enables you to act by capitalizing on best-in-class decision-making systems and models. We also provide real-time analytics for risk management with actionable insights for improved decision-making.

Our range of comprehensive insurance software solutions include:

• Sales & Distribution
• Omni–channel Service Management
• Connected Experience

Many consumers prefer taking the agent route to purchase a policy rather than through direct purchase. Consumers expect a seamless experience across channels to support digital sales, service, and claims capabilities. Agents and brokers are no different in their ability to provide such an experience.

Happiest Minds would be the ideal partner to build solutions for your partner intermediaries:

Intermediary portal — Customers can create quotes, review quotes, compare quotes, and buy insurance through an easy-to-use website and mobile app.

Claim Portal — Our solution includes easy claim reporting, coverage verification, and claim status transparency.

Account Management Portal — Manage end-to-end policyholder transactions through online policy changes, policy correspondence, billing info, and facilitate online payment.

The Insurance industry is making headway faster than ever before. Digital technologies are transforming the entire value chain of insurance, creating new distribution opportunities, and altering how insurers can assess, underwrite, and manage risks.

We understand the challenges you face to:

• Enhance client experience by personalized self-servicing digital portals
• Improve IT capabilities to promote agility and innovation
• Enable customer retention through efficient process modernization – lesser premium, faster processing time
• Improve operational efficiency by leveraging the emerging technologies such as AI (Artificial Intelligence)/ML (Machine Learning), Data & Analytics, IoT (Internet of Things), RPA (Robotic Process Automation), HIPA (Hyper Intelligent Process Automation), IDP (Intelligent Document processing), LCAP (Low-Code Application Platform)
• Grow revenue by efficient underwriting and minimizing the claim risks

Our process modernization and optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls and enable you to act by capitalizing on best-in-class decision making systems and models.  We provide real-time analytics for risk management with actionable insights for improved decision making.

Our range of comprehensive Insurance digital technology solutions include:

Product Management

Sales & Distribution

• Omni –channel service Management
• Connected Experience

New business & Underwriting

• New product deployment
• Correspondence Management

Policy Administration

Claims Management

• Fraud & Risk Management
• Segmentation & Assignment
• Payment Processing
• Vendor Management

Billing & Collections

• Financial Reconciliation
• External System Integration

Guidewire

Happiest Minds’ consultants are Guidewire-certified with more than a decade of Insurance experience and have successfully delivered multiple client engagements across the Americas, Europe & APAC. We specialize in:

• Full suite Guidewire product implementation (Policycenter, Billingcenter & Claimcenter)
• Migration from legacy systems, major and minor upgrade of Guidewire suite of products
• Integrations with external and legacy systems which doesn’t have sophisticated APIs
• Quality Assurance, DevOps, and Managed Services
• Custom solutions leveraging LCAP, AI/ML, which are built on top of the Guidewire OOTB offering

Appian

Happiest Minds is a global leader in delivering hyper automation services for its customer using the Appian platform since 2012. We have empowered Fortune 500 customers by building innovative solutions using Appian platform.

• We are a strong 40+ Happiest Minds Appian professionals with Strong Domain Experience in Insurance and Logistics.
• Our Appian solution was awarded as one of the Top 2020 Digital Case Study by ISG group.
• We have developed and implemented 45+ Appian solutions with High Quality and zero defects.
• We have the highest customer Happiness score of 10/10 and 100% Client Retention for 9 years in a row.

Service now

Happiest Minds is a registered partner with Service now, and about 60% of consultants are Service now certified. We have successfully completed several implementations for companies operating in Financial, Educational, and Transport services.

We offer:

• Advisory & consulting, implementation, migration, integration, and managed services.
• Flexible engagement models ranging from fixed one-time services, fixed monthly, staff augmentation, core flex.

As connected mobile and other internet enabled devices proliferate, their potential to transform the customer experience (“anywhere, anytime”) is the next opportunity.

•  m-Commerce and e-Commerce applications and platforms
•  Commerce through Smart Watch and TV
•  Social Commerce and marketing
•  Front end modernization and API enablement
•  Personalization

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Analytics and Insights are a crucial element of digital commerce channels in helping engage with the customer and providing better personalized services. Happiest Minds provides advanced insights into customer behavior and business operation

•  Buyer’s Behavior Prediction
•  Cart Abandonment
•  Dynamic Pricing
•  Product Recommendations
•  Demand Forecasting
•  Sentiment Analysis

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Customer Loyalty is created by experiences which is leading a shift away from transaction based systems to establishing deep customer connects on a continuous basis.

• 360 degree customer engagement – across the lifecycle of acquire customers, sales, post sales
• Personalized messages, user interface and information
• Personalized and Real time coupons
• Customer Advocacy
• Peer to Peer and Social Deals

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As new technologies and devices proliferate, existing ecommerce platforms need to be extended to support additional capabilities:

• Digital Wallets
• Contextual Search
• Search Engine Optimization
• Integration with Third Party Applications and SDKs like Apple touch, Masterpass, Google Wallet

Businesses are changing rapidly because of customer expectations and rapid pace of technology innovation. To keep pace and continuously innovate businesses need to incorporate advanced engineering technology for faster time to market

• DevOps
• Test Automation
• Mobile Security
• API Enablement and Management

The fashion industry faces inherent challenges, which makes it imperative for apparel and footwear companies to anticipate and address all market needs in time. Happiest Minds have created innovative CPG solutions to enable digital transformation, so companies can deliver connected experience to end consumers. Business Challenges:

• Identify new ways of engaging with customers
• Improve customer experience through revolutionary technology – both virtually and in store
• To find new ways of acquiring a larger base of tech-savvy, well-informed customers
• Improve speed-to-market in order to keep pace with the latest trends by putting the right products on the shelves at the right time
• Ensure supply chain transparency
• Reduce shrinkage
• Lower inventory costs
• Optimize markdowns

The home and personal care industries are faced with challenges like increased commoditization and changing consumer demographics, while at the same time emerging markets are growing as a result of rising disposable incomes and changing demographics. These provide unique business opportunities, which makes it imperative for industry players to adapt to new business ways. Business Challenges:

• Manage backlog
• Cater to the dynamic demands accurately and timely
• Better provision for shorter product life cycle
• Marketing and promoting new products and innovations
• Maintain the demand and supply chain

Enterprises in the Food and Beverage industry are faced with as many challenges as they have opportunities as result of rapid globalization, commodity price volatility, stagnant growth rates in developed markets, growth and margin pressures, and changing consumer tastes. The sophisticated lives consumers lead today has led to increased focus on health, food safety, sustainability, and regulations. Business Challenges:

• Food safety
• Packaging, storing, and logistic challenges for short lived goods
• Environmental concerns
• Globalization challenges

A unique solution for real time order tracking using GPS and optimization of delivery process integrated with CRM

• Ensure vehicle availability/options to optimize operational costs
• Daily demand based route plan
• Driving directions to vehicle drivers using GPS
• Inventory tracking from source to delivery point
• Reprioritizing delivery schedule and real time order status tracking

Breakthrough technology that enables 3D images with very low footprint on mobile devices such as tablets and smart phones. It allows for interaction with the 3D model and ensures an enhanced user experience during the sales process, customer interaction during and after sales, training for technical staff, making an electronic catalogue etc.

• Ability for OEMs to update content dynamically
• Enhanced brand/product experience for customers

Happiest Minds take Domain-centric approach in delivering competencies to OEM in next-generation technologies like connected cars, NFC, and V2V communications to help them build new age products.

• Embedded Systems: Services in advanced driver assistance systems, active safety, body electronics, infotainment and navigation, instrument clusters and telematics.
• Hardware Capabilities: In-board and system design, reliability engineering, verification and validation, and value-added services

Happiest Minds strong expertise in BPC have helped in implementation of SAP and other technologies and are helping organizations realize the value of enterprise planning and consolidation.

• Collaboration Platform for Field Service and Manufacturing: One-to-one voice call over Wi-Fi/3G network in field, One-to-many voice call and text alert broadcast, Scheduled conference call, pre-defined users, Call box integration, Video call facility
• Engineering Services: Embedded systems, Hardware capabilities

• Customer onboarding,
• KYC/AML

• Investment banking,
• Asset servicing,
• Risk management,
• Regulatory reporting,
• Financial Crime,
• Data Governance

• Card maintenance
• Collections and recovery
• Digital payments
• Payment services
• Loyalty rewards
• Dispute management

• Case Management as a Service,
• Straight Through Processing,
• Campaign Management,
• End to End Testing,
• Real-Time Analytics,
• Alternative Channel Strategies,
• Dashboards and MIS,
• Data migration and consolidation,
• Automation testing

• Social Banking Ecosystem
• Social Gamification
• Customer Lifetime Value
• Customer Analytics
• Financial Advisory Tools

• Digital borrower/investor/broker onboarding for better user experience through mobile/web
• CRM implementation
• Automated underwriting with risk scoring and KYC/AML through API integration
• Automated document generation, e-Sign
• Pricing calculator for better deal structure designing
• Automated funding, invoices and repayments with payment gateway integrations
• Auto sub GL generation and flow to third party accounting services
• Collection strategies and auto case assignment
• End to end asset tracking throughout the lease lifecycle
• Peer to Peer Marketplace for primary and secondary markets
• On the fly reports and live dashboards for better insights