{"id":82,"date":"2015-11-25T16:53:49","date_gmt":"2015-11-25T16:53:49","guid":{"rendered":"https:\/\/www.happiestminds.com\/industries\/?p=82"},"modified":"2026-03-26T11:25:29","modified_gmt":"2026-03-26T11:25:29","slug":"hospitality","status":"publish","type":"post","link":"https:\/\/www.happiestminds.com\/industries\/hospitality\/","title":{"rendered":"Hospitality"},"content":{"rendered":"<p>The ever changing distribution landscape, customer\u2019s expectation of personalized experience, environment friendly stay and need for actionable insights are becoming more important than ever. 20% of hotel queries are from mobile, thereby posing a challenge for hoteliers to create the next generation mobile friendly pre to post stay engagements. Travelers are engaging in social media like never before. It is becoming a challenge for hoteliers to manage their brand reputation, understand customer sentiments and resolve issues proactively.<\/p>\n<p>With the KPIs \u2013 Occupancy, ADR and RevPAR on the rise, the hospitality industry is showing a sign of recovery from economic recession. This is an incredibly opportune time for hoteliers to create disproportionate business value, expand geographically and deliver a memorable experience to the end customer by relying on actionable analytics, rich dynamic content, robust backend operational systems and social media engagements.<\/p>\n<p>Happiest Minds Technologies has crafted a unique blend of services and solutions. This is based on the core technology pillars of Cloud computing, Social computing, Mobility and Analytics for Travel &amp; Hospitality brands worldwide to enable you to:<\/p>\n<h4>1. Increase Revenue:<\/h4>\n<ul>\n<li>Create stellar customer experiences with social CRM and by seamless cross-channel integration of online, offline and mobile channels<\/li>\n<li>Create and manage robust mobile friendly website \/ native app to \u2013 assist customers in their bookings, take advantage of location based services, mobile notifications, NFC, augmented reality, hardware specific features and report analytics for management.<\/li>\n<\/ul>\n<h4>2. Improve Operational Efficiency:<\/h4>\n<ul>\n<li>Gather actionable insights using integrated dashboards \u2013 Customer opinions, reviews, behavior, revenue (rooms &amp; ancillary services), KPIs (Occupancy, ADR, RevPAR), distribution channels performance<\/li>\n<li>Integrate, test, deploy and manage all operational software \u2013 PMS, Restaurant &amp; Bar POS, Kitchen console and Asset, Inventory, Housekeeping, Distribution Channel, Concierge and other facilities management systems.<\/li>\n<\/ul>\n<h4>Manage Risk:<\/h4>\n<ul>\n<li>Adhere to PCI compliance regulations as per PCI-DSS 2.0<\/li>\n<li>Ensure smooth operation of systems by maintaining multiple environments (test, pre-live, live) of all operational software<\/li>\n<li>Secure infrastructure on all channels and establish a unified command &amp; control mechanism through convergence of IT &amp; non-IT infrastructure<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ever changing distribution landscape, customer\u2019s expectation of personalized experience, environment friendly stay and need for actionable insights are becoming more important than ever. 20% of hotel queries are from mobile, thereby posing a challenge for hoteliers to create the next generation mobile friendly pre to post stay engagements. Travelers are engaging in social media [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-82","post","type-post","status-publish","format-standard","hentry","category-hospitality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Hospitality Industry Solutions | Hospitality Technology<\/title>\r\n<meta name=\"description\" content=\"We provide innovative technology solutions for the hospitality industry to help acquire new customers and devise cost- effective strategies to stay ahead of competition.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" 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