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Digital transformation has set off new trends that are changing the way organizations function today. Effectively navigating the complexities of rapidly evolving digital transformation technologies has become a crucial differentiator for reengineering future-ready enterprise architecture. Enterprises seeking to keep up with this digital speed train need to instil robust, scalable, and business aligned IT architecture models. Right from smart devices to smart architecture, businesses need to upgrade to uncover new opportunities and drive efficient digital strategies for better growth.

Happiest Minds Enterprise Architecture service enables organizations to accelerate capability development and help reduce cost, minimize risks, and maximize ROI. Our consulting and implementation services help strike a balance between IT capabilities and business innovation to chart the way for successful digital transformation. We help our clients to:

  • Put an end to duplication of services and enable reuse of existing systems.
  • Lower total cost of service ownership and risks.
  • Define enterprise architecture for digital transformation using emerging technologies like Internet of Things, artificial intelligence, cloud, and robotic process automation.
  • Achieve stronger alignment between IT strategy and business goals.

At Happiest Minds, we believe that when innovation is made integral to organizational structure, it accelerates business agility, competitive advantage, and growth. Our Enterprise Architecture service is designed to inspire innovation at all levels in the enterprise, empowering organizations to build a solid foundation and go to market faster and efficiently.


Architecture Consulting

Understand latest technologies, assess existing enterprise architecture, and discover growth opportunities.

  • Application and Infrastructure Portfolio Assessment
  • IT Estate Value Analysis
  • Analysis of the Software Engineering Process
Enterprise Architecture Analysis

Study as is architecture in conjunction with business goals to better understand scope and challenges.

  • Application Architecture
  • Feasibility Study (Technology & Business)Business Case & ROI
  • Choice of Technologies
Transformation Roadmap

Design to-be architecture including people, process, and technology considerations using relevant technologies.

  • Architecture and Business Roadmap
  • High Level Digital Adoption Roadmap
  • Commercials – Indicative
Enterprise Architecture Implementation

Enable digital transformation and business efficiency by implementing the proposed enterprise architecture.

  • Infrastructure Migration
  • Application & Data Migration/New Development
  • Monitoring
  • Management


From creating and managing applications, to storing and securing data and deriving actionable insights, an IoT platform can help organizations generate value in far more ways than practically imaginable. However, in the crowded IoT space, finding the right IoT platform is not as easy as it seems. Organizations must balance the cost-considerations and value creation opportunities before choosing a platform.

Happiest Minds enables organizations to improve business value and efficiency while reducing operations and maintenance costs through its IoT frameworks and platforms. Our highly secure and scalable platforms can be deployed at speed empowering clients to accelerate time to market. Our IoT platforms help organizations to:

  • Leverage existing solutions to enable smart industries, smart living, and smart enterprises.
  • Develop, test, and maintain multiple applications to solve unique business problems.
  • Integrate IoT solutions with existing enterprise architecture.
  • Ingest and analyze multiple data sets.
  • Ensure compliance and industry leading authentication, encryption, and maintenance capabilities.
  • Automate processes to enhance business efficiency.



Happiest Minds Internet of Things service enables organizations to transform business needs into competitive differentiators by delivering innovative IoT powered solutions. From integrating the right sensors and deriving inspired insights to choosing the best-fit platform, we provide comprehensive IoT services to our clients. We empower organizations to:

  • Connect and scale with efficiency.
  • Analyze and Act on new data.
  • Integrate and transform business processes.
  • Improve decision making with augmented intelligence.
  • Design, develop, integrate, deploy and manage end to end IoT processes.
  • Seamlessly integrate IoT solutions with existing enterprise architecture.

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The Proliferation of information technology has made it significantly easier and cost-effective to build and scale digital platforms. Traditional markers such as strong product differentiation, trusted brand name, leading operating systems, excellent logistics, protective regulation, and huge R&D budgets are no longer enough to create a stable and profitable business model. Organizations must exploit the power of platforms and bring together producers and consumers in high-value exchanges to zoom past the competition.

Happiest Minds Digital Platforms empower organizations with information and interactions to hyper accelerate value creation. Our unique IPs leverage emerging technologies like augmented intelligence, robotic process automation, big data analytics, internet of things and augmented reality to enable companies to become customer centric, frugal & insight driven. We build innovation systems through a process of Mindful Thinking to help our clients:

  • Focus on consistent & intuitive experiences: Link every journey, no isolation
  • Built to adapt and scale: Take ‘one’ to ‘millions’
  • Deliver with speed: Fast to market, key to winning the market
  • Place users at the center of everything: And yet, treat every customer as ‘one’

We help organizations develop a platform ecosystem powered by digital partners and community of users to foster continuous innovation.


Managed Content as a Service (mCaaS™)

Happiest Minds managed Content as a Service (mCaaSTM) is a pluggable, cloud powered Digital Content Broker Solution that seamlessly integrates with transactional systems and leverages any form of standard storage and middleware. This solution empowers organizations to derive relevant information from enterprise content and digital assets in the most efficient manner by ingesting content into an AI powered engine.

mCaaSTM helps our clients to:

  • Digitize and enrich content in real time
  • Connect multiple data sources to enhance efficiency
  • Transform a cost center to profit center by disrupting the traditional contact center processes.
  • Deliver contextual and most relevant information

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Digital Advisory Sales/ Service Platform (O-DASP)

Happiest Minds Digital Advisory Sales/ Service Platform empowers sales and service associates with real-time contextual information about customers, products, and offerings to enhance interactions and effectively establish a personal connection. The solution enables organizations to:

  • Captures continuous in the moment emotion of the customer
  • Minimize the distance barrier, time, and effort and deliver excellent customer experience
  • Accelerates the decision making with real-time insights
  • Personalize engagement with relationship manager and sales associate facilitated by AI Chat bot

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Digital Customer On Boarding (d COB™)

Digital Customer On Boarding (d COB™) solution aims to digitally disrupt the existing disconnected customer on boarding process. The solution smartly leverages digital technologies, national databases, and enterprise systems to give omnichannel, faster and real-time visibility into customer journey. The solution enables organizations to:

  • Enable zero data entry on boarding
  • Accelerate processes with real-time validation and verification
  • Support e-sign and bio-metric authentication functionalities
  • Provide real-time visibility into KPIs and business metrics
  • Seamlessly integrate with third-party solutions to offer enhanced experiences

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Digital Query Assistant

Digital Query Assistant (DQA) is an artificial intelligence powered solution which enables organizations to autonomously manage and optimize customer interaction across disparate channels including mobile, web, social media, and voice mail. It delivers the most relevant and contextualized content to end customers through a self-learning (Cognitive) platform. The solution enables organizations to:

  • Interact with end users through a conversational interface, part of Virtual Agent
  • Gather deep and meaningful insights on user interactions and information gaps
  • Generate the most Precise and Contextual Answers from multiple sources, languages

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IoT Platforms

Happiest Minds IoT Platforms enable organizations to improve business value and efficiency while reducing operations and maintenance costs. Our highly secure and scalable platforms can be deployed at speed empowering clients to accelerate time to market. Our IoT platforms help organizations to:

  • Leverage existing solutions to enable smart industries, smart living, and smart enterprises
  • Develop, test, and maintain multiple applications to solve unique business problems
  • Integrate IoT solutions with existing enterprise architecture
  • Ingest and analyze multiple data sets
  • Ensure compliance and industry leading authentication, encryption, and maintenance capabilities
  • Automate processes to enhance business efficiency

Read More


An average B2B and B2C customer these days are bombarded with hundreds of marketing messages on a daily basis. To differentiate from the noise and drive revenues, organizations need to transform marketing methodologies to create real value for customers. Digital Marketing can longer be viewed as an adjunct to traditional marketing. Instead, organization must create a singular strategy integrating digital channels with traditional ones to create inspired connections with customers.

Happiest Minds Digital Marketing service leverages emerging technologies like the Internet of Things, Augmented Intelligence, Big Data Analytics, and Mobility to reinvent the way organizations connect with customers. From defining the strategy to designing experiences and measuring impact, we help our clients communicate effectively, understand the pain points of customers, customize offerings, and enhance end-to-end customer experiences by breaking down the silos. We enable organizations to:

  • Enhance marketing effectiveness by empowering CMO with channel attribute analysis to drive informed decision making.
  • Harness the power of digital marketing to effectively address business goals
  • Derive real-time actionable insights to create personalized product recommendations and offerings
  • Leverage proximity marketing solutions to meet the customers in their exact moments of need
  • Manage integrated marketing campaigns
  • Create enhanced digital experiences across all touchpoints

We help organizations integrate online and offline marketing strategies to create a seamless and unified brand experience for customers across all touch points.


Redesign & Optimize Customer Experiences

Generate high quality leads and boost conversions though personalized marketing.

Develop New Growth Models

Identify bottlenecks and create more effective ways of engaging with customers.

Enable Digital Transformation

Leverage latest technologies to enhance ROI of marketing efforts.

Advanced Marketing Analytics

Perform channel attribute analysis for marketing effectiveness enabling CMO to take easy and impactful decisions.


The new breed of tech-savvy employees expect the same mobile-first, connected, and personalized experiences at work that they’re familiar with in their personal lives as customers. Heightened employee expectations and need to enhance efficiency and boost retention rate are changing business dynamics – giving birth to truly digital workplaces. Providing employees a structured on boarding experience can boost new hire productivity by up to 54% and increase retention rate by 50%. Delivering an enriched, seamless, contextual, and mobile experience to employees has become critical requisite for creating enhanced customer experiences.

Happiest Minds Digital Employee Experience service enables organizations to transform traditional fragmented practices to highly integrated and digitally enhanced on boarding process and engagements that drive advocacy, retention, and productivity. Built on the same award winning platform as that of HR Chatbot, our AI powered employee engagement solution enables enterprises to deliver a seamless omnichannel experience to prospective candidates, new hires and employees alike. We help our clients:

  • Engage candidate right from the start employing technologies like bot based first level interviews and facial recognition.
  • Boost productivity and retention of new employees.
  • Monitor employee engagement from a user friendly advanced analytics dashboard.
  • Infer employee sentiment and identify most prevalent pain points.
  • Leverage employee analytics to drive next level of engagement, aggregate performance data, and identify compensation.
  • Reduce HR costs while enhancing employee satisfaction and business efficiency.
  • Create highly effective training programs based on real-time analytics.
  • Enable truly anonymous anti-harassment awareness model and conduct personalized surveys.

Our Digital Employee Experience solution leverages mobile, social collaboration, machine-learning, and other emerging technologies to deliver employee experiences on par with consumer-grade solutions. We help our clients transform employee engagement, service delivery, communications, learning, collaboration, and talent development fostering next generation digital workplaces.


Personalized Employee Search and On Boarding

Identify the best fit employee for your organization and deliver a completely digital, contextual, and highly personalized on boarding experience, right from the first interview.

Process Automation

Leverage AI powered chatbot to automate repetitive processes and drive informed decision making with innovative analytics dashboard. Empower HRs with the right tools to analyze high volume data with ease, reduce HR costs, and enhance efficiency.

Personalized Intranet Portals

Create highly adaptable and personalized intranet portals that seamlessly adapt to any changes based on usage and performance data to enhance employee productivity.

Continuous Training Programs

Design personalized training programs and recommend best-fit training plans to employees to foster a culture of continuous growth.



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