{"id":140,"date":"2015-11-26T11:08:59","date_gmt":"2015-11-26T11:08:59","guid":{"rendered":"https:\/\/www.happiestminds.com\/services\/?p=140"},"modified":"2026-02-27T14:49:50","modified_gmt":"2026-02-27T14:49:50","slug":"next-generation-agent-desktop","status":"publish","type":"post","link":"https:\/\/www.happiestminds.com\/services\/next-generation-agent-desktop\/","title":{"rendered":"Next Generation Agent Desktop"},"content":{"rendered":"<p>Empower your contact service agents with your customer 360-degree view. Provide relevant insights so as to have engaging conversions with your customers at the Point of Service Delivery.<\/p>\n<p><strong>Product leveraged<\/strong>: Service Cloud<\/p>\n<p><strong>Solution Highlights<\/strong><\/p>\n<ul style=\"list-style-type: disk\">\n<li>Next Generation Agent Console with preconfigured VF enabled widgets for displaying data from disparate sources\n<ul style=\"list-style-type: circle\">\n<li>Transaction History<\/li>\n<li>Customer Preferences<\/li>\n<li>Case History<\/li>\n<\/ul>\n<\/li>\n<li>Little data presented to agent for an engaging conversation with the customer\n<ul style=\"list-style-type: circle\">\n<li>Loyalty History including YTD spend<\/li>\n<li>Metrics like LTV, CSAT<\/li>\n<li>Data from customers&#8217; saved lists<\/li>\n<\/ul>\n<\/li>\n<li>Recommendations for upsell \/ cross sell\n<ul style=\"list-style-type: circle\">\n<li>Product extensions \/ Warranty<\/li>\n<li>Next best product<\/li>\n<li>Contextual Offers<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Business Benefits<\/h4>\n<ul style=\"list-style-type: disk\">\n<li>Customer\n<ul style=\"list-style-type: circle\">\n<li>Better Experience \u2013 Increased CSAT<\/li>\n<li>Loyalty &#8211; Increased LTV, NPS<\/li>\n<\/ul>\n<\/li>\n<li>Customer Service Representatives\n<ul style=\"list-style-type: circle\">\n<li>Customer Service Representatives<\/li>\n<li>Better service delivery<\/li>\n<\/ul>\n<\/li>\n<li>Enterprise\n<ul style=\"list-style-type: circle\">\n<li>Reduced OPEX \u2013 C2C, CPO, C2S, FCR, Reduced Transfers<\/li>\n<li>Revenues \u2013 Increased conversion, AOV, Cross &amp; Up Sell<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Empower your contact service agents with your customer 360-degree view. Provide relevant insights so as to have engaging conversions with your customers at the Point of Service Delivery. Product leveraged: Service Cloud Solution Highlights Next Generation Agent Console with preconfigured VF enabled widgets for displaying data from disparate sources Transaction History Customer Preferences Case History [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"class_list":["post-140","post","type-post","status-publish","format-standard","hentry","category-next-generation-agent-desktop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Next Generation Agent Desktop Services - Happiest Minds<\/title>\r\n<meta name=\"description\" content=\"Next Generation Agent Desktop empower your contact service agents with your customer 360-degree view at the Point of Service Delivery.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.happiestminds.com\/services\/next-generation-agent-desktop\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Next Generation Agent Desktop\" \/>\r\n<meta property=\"og:description\" content=\"Next Generation Agent Desktop empower your contact service agents with your customer 360-degree view at the Point of Service Delivery.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.happiestminds.com\/services\/next-generation-agent-desktop\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Services\" \/>\r\n<meta property=\"article:published_time\" content=\"2015-11-26T11:08:59+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-02-27T14:49:50+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.happiestminds.com\/services\/wp-content\/uploads\/sites\/2\/2015\/11\/Next-Generation-Agent-Desktop.jpg\" \/>\r\n<meta name=\"author\" content=\"venu\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:title\" content=\"Next Generation Agent Desktop\" \/>\r\n<meta name=\"twitter:description\" content=\"Next Generation Agent Desktop empower your contact service agents with your customer 360-degree view at the Point of Service Delivery.\" \/>\r\n<meta name=\"twitter:image\" content=\"https:\/\/www.happiestminds.com\/services\/wp-content\/uploads\/sites\/2\/2015\/11\/Next-Generation-Agent-Desktop.jpg\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"venu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/services\\\/next-generation-agent-desktop\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/services\\\/next-generation-agent-desktop\\\/\"},\"author\":{\"name\":\"venu\",\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/services\\\/#\\\/schema\\\/person\\\/483092da5376de2b7e5dfe3f4ddf1e2e\"},\"headline\":\"Next Generation Agent Desktop\",\"datePublished\":\"2015-11-26T11:08:59+00:00\",\"dateModified\":\"2026-02-27T14:49:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/services\\\/next-generation-agent-desktop\\\/\"},\"wordCount\":138,\"articleSection\":[\"Next Generation Agent Desktop\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/services\\\/next-generation-agent-desktop\\\/\",\"url\":\"https:\\\/\\\/www.happiestminds.com\\\/services\\\/next-generation-agent-desktop\\\/\",\"name\":\"Next Generation Agent Desktop Services - 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