{"id":994,"date":"2018-02-02T10:27:56","date_gmt":"2018-02-02T10:27:56","guid":{"rendered":"https:\/\/www.happiestminds.com\/solutions\/?p=994"},"modified":"2026-03-21T12:08:03","modified_gmt":"2026-03-21T12:08:03","slug":"knowledge-engine-powered-bot","status":"publish","type":"post","link":"https:\/\/www.happiestminds.com\/solutions\/knowledge-engine-powered-bot\/","title":{"rendered":"Knowledge Engine Powered Service Desk Bot"},"content":{"rendered":"<p>Customer Service desks are manned heavily with multiple manual triaging, which results in multiple hops for the customer wherein each step the customer is required to explain the issue from the beginning. Employee IT Helpdesks receives a large volume of service requests via phone calls. The number of such help requests is growing in numbers, thus resulting in a higher delay in providing employee service.<\/p>\n<p>There is a need to efficiently handle these service requests by automatically resolving all the typical user issues and reduce the load on the technical support engineers. A <a href=\"https:\/\/www.happiestminds.com\/insights\/chatbots\/\">Conversational Bot<\/a> (Knowledge Bot) is expected to fill in the need by providing quick resolution to the users.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service desks are manned heavily with multiple manual triaging, which results in multiple hops for the customer wherein each step the customer is required to explain the issue from the beginning. Employee IT Helpdesks receives a large volume of service requests via phone calls. The number of such help requests is growing in numbers, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[165],"tags":[],"class_list":["post-994","post","type-post","status-publish","format-standard","hentry","category-knowledge-bots"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Knowledge Engine Powered Service Desk Bot - Solutions<\/title>\r\n<meta name=\"description\" content=\"IT helpdesk receives a large volume of service request which is only going to increase in numbers in the days to come. Knowledge Bot are expected eradicate the redundant service request.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.happiestminds.com\/solutions\/knowledge-engine-powered-bot\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Knowledge Engine Powered Service Desk Bot - Solutions\" \/>\r\n<meta property=\"og:description\" content=\"IT helpdesk receives a large volume of service request which is only going to increase in numbers in the days to come. Knowledge Bot are expected eradicate the redundant service request.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.happiestminds.com\/solutions\/knowledge-engine-powered-bot\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Solutions\" \/>\r\n<meta property=\"article:published_time\" content=\"2018-02-02T10:27:56+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2026-03-21T12:08:03+00:00\" \/>\r\n<meta name=\"author\" content=\"venu\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"venu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/knowledge-engine-powered-bot\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/knowledge-engine-powered-bot\\\/\"},\"author\":{\"name\":\"venu\",\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/#\\\/schema\\\/person\\\/483092da5376de2b7e5dfe3f4ddf1e2e\"},\"headline\":\"Knowledge Engine Powered Service Desk Bot\",\"datePublished\":\"2018-02-02T10:27:56+00:00\",\"dateModified\":\"2026-03-21T12:08:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/knowledge-engine-powered-bot\\\/\"},\"wordCount\":117,\"articleSection\":[\"Knowledge Bots\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/knowledge-engine-powered-bot\\\/\",\"url\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/knowledge-engine-powered-bot\\\/\",\"name\":\"Knowledge Engine Powered Service Desk Bot - Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/#website\"},\"datePublished\":\"2018-02-02T10:27:56+00:00\",\"dateModified\":\"2026-03-21T12:08:03+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.happiestminds.com\\\/solutions\\\/#\\\/schema\\\/person\\\/483092da5376de2b7e5dfe3f4ddf1e2e\"},\"description\":\"IT helpdesk receives a large volume of service request which is only going to increase in numbers in the days to come. 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