Engaging and Innovating to Create Value for all Stakeholders

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STAKEHOLDER ENGAGEMENT

ENGAGING AND INNOVATING TO CREATE VALUE FOR ALL STAKEHOLDERS

Stakeholders are key to achieving business objectives and driving long-term value as they provide critical insights that help shape our strategy. We adopt an inclusive approach to build deeper relations with them as well as balance their needs and expectations with that of the business.

Our stakeholder engagement process is focused on their identification, consultation, prioritization, collaboration, engagement, and reporting. While we deal with multiple stakeholders, it is only those who add value to our business and are critical to our value creation that are key. We identify them through an exercise undertaken in consultation with our leaders. We understand their expectations & concerns and address them accordingly. This helps in the prioritization of strategy, policies and action plans in the environment, economy, and society.

Key Stakeholders

Channels of Engagements

Project-related calls, and meetings; project management reviews; relationship meetings and reviews; executive meetings and briefings; customer visits; responses to RFIs/RFPs; sponsored events; mailers; newsletters; brochures, Company website; social media (LinkedIn, Twitter, Facebook, Instagram); Customer Happiness Surveys; sponsored community events

Concerns and Expectations

Our initial objective was reaching a Net Promoter Score (NPS) of 55 by the year 2026. We have exceeded this target by achieving a remarkable NPS of 60 during the current financial year
95% or more customers
Scored 7.86 on a 9-point scale in the Customer Happiness survey
Repeat business of more than 91%, reaching 95% plus by 2031
Track Value Adds with 30% customer coverage every year

How Happiest Minds is Addressing

Improved execution capabilities and skills of people to deliver projects on time
Strong cyber security solutions implemented to protect data

Frequency of Engagement

As needed/Continuous/Annual

Channels of Engagements

Town halls; project or operations reviews; video conferences; audio conference calls; PEP; Yammer (employee forum); one-on-one counselling; iAppreciate (Portal for employee appreciation); Leave donation scheme (Donating Leave for fellow Employees in need); Wellness programs; Employee Engagement programs; Annual reviews; Employee Committees

Concerns and Expectations

Effort toward personal well-being and happiness since the date of joining the Company
Create an atmosphere to be recognized as amongst the top 3 places to work in the Indian IT services industry

How Happiest Minds is Addressing

83 wellness programs in FY 2022-23 to address 7 aspects of wellness i.e. physical, spiritual, intellectual, professional, social, emotional and environmental wellness
591 Happiest Minds were trained for multiple niche skills
Multiple programs to support gender, cultural, generational and ethnic diversity

Frequency of Engagement

Continuous/Annual

Channels of Engagements

Press releases and press conferences; email advisories; in-person meetings; investor conferences; disclosure; social and environmental sustainability, financial statements in IND AS and IFRS; earnings call; exchange notifications; press conferences; Investors page, on our website Annual General Meeting; Annual Report

Concerns and Expectations

To uphold highest standards of Corporate Governance
Transparency and disclosure
Establish leadership in Environmental, Social and Governance standards

How Happiest Minds is Addressing

Maintained industry-leading performance with superior margins
Devised strategy for long-term growth
Established ESG policy to drive business resilience

Frequency of Engagement

As needed/Quarterly/Continuous/Annual

Channels of Engagements

Meetings/calls; visits; Partner events; Conference calls; Business reviews

Concerns and Expectations

To drive active innovation and enhance partnerships
Demonstrate proficiency to be a partner for digital technologies

How Happiest Minds is Addressing

Premier vendor relationships with dedicated support
Provide ready availability of skilled resources and privileged access to IPs, labs and infrastructure

Frequency of Engagement

As needed

Channels of Engagements

Presentations; Project meetings; Reviews; calls and meetings; surveys; consultative sessions; field visits; due diligence; conferences and seminars; surveys; press releases; press conferences; sponsored events; contribute time and financial resources in a social cause, actively engage, participate and support social and environmental causes and associate with organizations working towards this goal

Concerns and Expectations

Being a responsible Corporate Citizen, we support community partnerships for food & nutrition, environmental sustainability and healthcare

How Happiest Minds is Addressing

Supported various partner organizations to improve food & nutrition, environmental sustainability, and healthcare

Frequency of Engagement

As needed

Channels of Engagements

The Company has conducted a vendor satisfaction survey during the year and are in the process of implementing the Vendor Audit and the Self-assessment questionnaire on ESG