Quality Policy
“Happiest Minds consistently strives for customers’ happiness. We are committed to delivering excellence in our services by continually improving processes and systems, aiding in creating value for all our stakeholders”.
Quality Management System (QMS) Framework
Our strategy for Continual Quality Improvement journey is derived based on the business needs, technology changes, customer feedback, suggestions and process performance.
Our Quality Management System is compliant with ISO 9001:2015 standards and it brings together industry best practices to promote systematic approach in planning and executing projects. Besides, Happiest Minds is certified to Information Security standards like ISO 27001, which guides our policies and procedures for protecting our software enablers, as well as clients’ software enablers. Our Quality Management System has been certified for ISO 9001:2015 in November 2017 by TUV Rheinland.
We have an Integrated Management System (ISO 9001, ISO 27001) that benefits our organization through increased efficiencies and effectiveness, and cost reductions while meeting the compliance of the several external audits. It shows our commitment towards increased performance, employee and customer satisfaction, and continuous improvement as well. Our QMS has world-class methods for software engineering and delivery management with the right degree of automation. Various Processes, Guidelines, Checklists, Templates exist in our QMS for both engineering as well as for project management areas.
Happiest Minds’ Service Management System (SMS) establishes a robust framework to deliver services of consistently high quality, ensuring reliability and customer satisfaction. By aligning with the ISO/IEC 20000:2018 standard, our SMS supports the entire service lifecycle—covering planning, design, transition, delivery, and continual improvement—to meet agreed requirements and deliver measurable value.
Compliance with ISO 20000 enables us to streamline processes, reduce service-related risks, and maintain operational efficiency. It also ensures that our services adhere to globally recognized best practices, enhancing trust and credibility with our customers. Through this structured approach, we foster continual improvement, minimize incidents, and strengthen service continuity, ultimately improving customer experience and satisfaction.
Each section of the SMS reflects Happiest Minds’ commitment to these principles and is supported by detailed procedures that define the methods and processes used to achieve these objectives effectively.
Delivery Methodologies
Our suite of delivery methodologies demonstrates our thought leadership and execution capabilities.
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Waterfall model for Software development
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Agile methodologies
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Embedded system software
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Service delivery lifecycle
As we strive to provide best-in-class solutions and services to our customers, we monitor and benchmark our practices, standards against globally accepted norms, and continually update our QMS to keep pace with the industry.
Our Certificates
