Happiest Minds Technologies is positioned as an ‘Innovator’ in NelsonHall’s Digital Banking Services NEAT Report 

Happiest Minds is positioned in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) report as an ‘Innovator’ in Digital Banking Services.  

NelsonHall, the leading global BPO, and IT outsourcing analyst firm uses its NEAT tool for a pragmatic assessment of an organization’s ability to take clients on an innovation journey. It offers a comprehensive assessment of Happiest Minds’ Digital Banking Service offerings and an evaluation of its Marketing & Sales initiatives.

Happiest Minds’ success is evident in the work delivered to its customers. 

• For the largest US Commercial Bank, Agent AI and the Digital Contact Center Modernization led to cutbacks of up to 61K$ just for lookups, 2880 hours of agent utilization saved, and a significant reduction in agent training cost.
• For a B2C Fintech Company, an interactive online platform led to increased customer satisfaction by 37%, reduced call resolution time by 40%, and increased cross-sell and up-sell opportunities by 10%.
• For a US-based P2P Lending Organization, the implementation of loan servicing & collection strategies led to reduced manual intervention from 100% to 20% and automated loan contract creation.

Click on the links to the Digital Banking Services NEAT and the associated Digital Banking Market Analysis for more details.

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Happiest Minds wins multiple recognitions in Zinnov Zones for ER&D Services 2021 for Enterprise Software, ER&D, IoT and AI

Happiest Minds is recognized as a leader in the Enterprise Software Segment as part of the annual Zinnov Zones for ER&D Services – 2021 ratings. And placed as a leader in Engineering, Research & Development among Small and Medium-Sized Service Providers.

The annual study by Zinnov, a leading global management consulting and strategy advisory firm, assessed more than 50 Global ER&D Service Providers for their product engineering capabilities across various industry verticals and micro-verticals.

During the last decade, Happiest Minds has become the trusted engineering and digital transformation partner for some of the largest global enterprises across several industries. Powered by its mission statement of “Happiest People, Happiest Customers,” it counts more than 53 Fortune 2000, Forbes 200, and Billion-Dollar corporations as its customers. At the other end of the spectrum, Happiest Minds has also built technology platforms from inception for new-age start-ups and played a crucial role in their journey towards attaining the much-coveted unicorn status. 

With its focus on next-gen technologies, Happiest Minds has actively built capabilities in IoT and AI, resulting in industry-leading digital transformation projects that helped its clients achieve a sustainable business advantage. As a result, Happiest Minds has also been recognized as an “Established-Niche” provider in both IoT and AI Engineering Services by Zinnov.     

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Happiest Minds is featured in NASSCOM’s report on India Cybersecurity Industry Services & Product Growth Story

Key highlights are:

• Emerging Hub for Cyber Security Services: Happiest Minds is recognized as one of India’s leading Managed Security Service Providers and System Integrators.
• Happiest Minds Threat Vigil 2.0 and Cyber Vigil are featured in the section on cybersec platform-based services.
• Happiest Minds’ Case Study on Major Civil Aviation Infrastructure Service is a key highlight of the report.
• Priya Kanduri, VP, CTO, Happiest Minds Technologies is quoted on Cyber Security Trend and Happiest Minds holistic approach under the expert speak section.

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Happiest Minds is included in Forrester Now Tech: Robotic Process Automation Services analyst report 

Happiest Minds differentiates its offerings by creating: 

• Right blend of product expertise with process Automation products of Appian, Tibco and RPA products of Microsoft, UiPath, Blueprism, Automation Anywhere; thereby having demonstrable expertise in end-to-end Intelligent Process Automation Implementations 
• Hybrid integration capabilities in products like Tibco, Mulesoft and Dell Boomi, which are key to integrating heterogeneous application process interfaces in an enterprise DPA program; positions the company as one- stop- Hub for Enterprise class Automation Programs 
• Cognitive Automation capabilities developed by the company’s AI center of excellence, leveraging AI models using ML/DL/Vision Apis/ NLP provides much needed technical ammunition for Intelligent Process Automation implementations 
• Domain expertise in chosen domains: Supply chain/ Logistics, CPG /Retail, etc; providing the vital edge in process re-engineering / optimization consulting, which is an integral part of any successful enterprise automation initiative. 

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Happiest Minds Case Studies Recognized with 2021 ISG Digital Case Study Awards™

Happiest Minds has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, with two 2021 ISG Digital Case Study Awards™, presented to select IT and business services providers for best-in-class digital transformation work with their enterprise customers.

ISG selected case studies from 39 providers for this year’s Awards from a record of nearly 250 submissions. A majority of digital transformation initiatives submitted for consideration were focused on improvements in customer and user experience, with the related goal of driving top-line revenue growth.

Recognized case studies:

• Implemented IoT and advanced analytics combined to deliver new insights in construction and civil infrastructure for DYWIDAG. DYWIDAG conceptualized and partnered with Happiest Minds to build a new digital platform that ingested data and build insights for construction and civil infrastructure projects. Called “Infrastructure Intelligence,” the platform brought together IoT, Industry 4.0, cloud data management and advanced analytics to help customers optimize operations and costs, or to extend the life of critical civil infrastructure.
• Happiest Minds partnered with a Fortune 500 Global logistics and shipping for a digital pathway to submit customs declarations. The solution automatically submits paperwork and related payments for customs clearance in multiple countries, integrating with their systems. This helped the logistics provider improve customer experience and enable hassle free transport of goods between countries amidst the challenges of BREXIT. Automating ~10,000 declarations led to reduction in manual work leading to better productivity and cost optimization. Manually the process would be challenging, expensive, including hiring and training of multiple customs experts.

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Avasant’s Applied AI and Advanced Analytics Services RadarView 2019 Report recognizes Happiest Minds as a              ‘Disruptor’

Avasant has recognized Happiest Minds among 24 top-tier providers supporting the enterprise adoption of Applied AI and Advanced Analytics. Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Disruptor for Applied Intelligence and Advanced Analytics Services 2019. Happiest Minds has been recognized for its diverse partnership with platform providers, multi-skilled resources, and inorganic growth plans.

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Avasant’s Internet of Things (IoT) Services RadarView 2019 Report recognizes Happiest Minds as an ‘Innovator’

Out of 43 companies surveyed, Avasant recognized 24 top-tier providers “supporting the enterprise adoption of IoT services”. In the report, innovators are defined as those companies or businesses which “show a penchant for reinventing concepts and avenues, changing the very nature of how things are done from the ground up. Unlike the leaders, innovators have chosen to dominate in a few select areas or industries and distinguish themselves on the basis of superior innovation. These radicals are always hungry to create pioneering advancements in the industry and are actively sought after as trailblazers redefining the rules of the game.”

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‘Born Digital’ Happiest Minds is recognized by IDC

This IDC Market Note focuses on Happiest Minds, a seven-year-old start-up/scale-up services company based in India. Happiest Minds was born digital, focusing almost exclusively on digital technologies, helping to transform enterprise clients, changing customer experiences, and driving internal fluidity and efficiency. Happiest Minds has grown quickly to reach an estimated revenue of $85 million, with presence in eight countries around the globe, including The U.K. and Continental Europe. This document is the second in a series portraying new entrants in the European services market.

In this IDC Market Note, IDC highlights Happiest Minds, an India-based start-up/scale-up services company with significant activity in Europe. Happiest Minds focuses on digital transformation (DX) and provides transformational services for applications and infrastructure. They spoke with Isaac George, senior vice president and head of European Operations, and Salil Godika, president and CEO of Digital Business Services

IDC’S POINT OF VIEW

Happiest Minds’ differentiators are:

• Accelerated growth. Success breeds success. Clients want to work with fast-growing startups.
• Digital upbringing. Happiest Minds has no prior investments to protect and thus, does not need to transform, risking internal tension. This helps it become agile.
• Domain expertise and focus on customer centricity. These factors contribute to Happiest Minds’ flexibility and agility, but lets it focus on going the extra mile for the client.
• People-focused culture. This is important for business innovation and employee engagement, and for building trust and credibility with clients.
• Experienced leadership in the services and enterprise arena combined with industry skills and experience in creating business outcomes. These are virtues coming from traditional services companies that are equally valuable in the new world.
• Ability to demonstrate outcomes from its client engagements. IDC has found in our digital surveys that being able to demonstrate experience and achieved outcomes from similar engagements is critical for European organizations deciding to work with new suppliers.

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Happiest Minds receives a key mention in the Analytics category of Forrester Report Customer Analytics Service Providers, Q2 2017: Vendor Landscape.

The Forrester vendor landscape report on Customer Analytics Service Providers separates the market into six segments including Customer Analytics, Advanced Analytics, Marketing Analytics, Customer Data Management, Strategy consulting and Vertical Specialist to help Customer Insights pros know where to start.Happiest Minds has received a key mention in the Advanced Analytics category along with key players in the Analytics stream including IBM, Accenture and Teradata. The Forrester mention showcases Happiest Minds’advanced analytics capabilities to deliver verticalized solutions like behavioral customer segmentation for financial services companies and recommendation enginesfor various industry sectors including retail, travel, e-commerce and CPG.

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Frost & Sullivan recognizes Happiest Minds as a ‘Digital Transformation Services Provider of the Year – SMB 2017’    

The prestigious Frost & Sullivan India Digital Transformation Awards previously known as the India ICT Awards is a global program that recognizes outstanding industry achievements by companies across the world. The unique methodology for determining the mention involved a deep dive research and analysis conducted by Frost & Sullivan’s expert analysts team, which was presented to an esteemed, independent panel of Judges comprising veteran CIO’s from the top companies in India.

Happiest Minds was chosen for this recognition on the grounds of a structured metrics based evaluation process.

• Revenue Growth: Measuring the year on year revenue and growth, size of the company and the speed of the growth achieved in terms of sales and profitability.
• Digital portfolio: The portfolio of diverse digital solutions, services and technologies offered.
• Digitalization of services: The expanse of digitization delivered through digital and next gen technologies, tools and services.

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IAOP Recognizes Happiest Minds as a Leader in 2017

Happiest Minds has been recognized by IAOP as a “Leader” and a top company under the following categories

• Customer References
• Awards & Certifications
• Programs for Innovation

The “Leader” category is a part IAOP’s 2016 GO 100 Programme. The GO 100 Programme, which is in its 13th year, has outsourcing service providers competing in the “Best of breed” category. Leading global industry listings of providers and advisors demonstrate their strength and potential through this programme.

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Zinnov positions Happiest Minds as an established PES vendor in the Zinnov Zones for the second consecutive year

Happiest Minds Technologies, a next generation digital transformation, infrastructure, security and product engineering services company receives recognition as an established PES Vendor in the Zinnov Zones 2016. This is the second year the company receiving recognition from Zinnov. The recognition is based on analysis of the Specialization, R & D Practice Maturity, Innovation & IP and Ecosystem Linkages in the Product Engineering Services space. Read the report

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