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STAKEHOLDER ENGAGEMENT | 5 minutes read

Listening to The Stakeholders for Agile Decision-Making

Stakeholder engagement banner Disclaimer: This image is generated by Artificial Intelligence
Stakeholder engagement remains central to Happiest Minds' ability to build trust, strengthen decision-making, and create long-term value. Regular and meaningful interaction with stakeholders helps the Company understand diverse expectations, respond to emerging priorities, and align its business strategy with environmental, economic, and social considerations. This approach enables Happiest Minds to navigate business complexity while supporting mutual growth and sustainable success.

Approach to Stakeholder Engagement

Happiest Minds follows a strategic and holistic approach to stakeholder engagement. The Company identifies, consults, prioritizes, collaborates with, and obtains feedback from key stakeholder groups that influence its sustainability and development. Alignment with the leadership team ensures that stakeholder engagement remains focused on areas that matter most to the Company’s long-term priorities. Through open and transparent communication, Happiest Minds understands stakeholder expectations and concerns, prioritizes action, and builds a collaborative culture that creates value.

Customers

Channels of Engagement

We maintain a multi-layered engagement strategy designed to foster transparency, innovation, and long-term partnership. Our touchpoints range from operational excellence to strategic foresight:

  • Strategic & Executive Dialogue: High-level engagement through Executive Briefing Centers (EBCs), strategic partnership summits, and periodic relationship reviews
  • Operational Connectivity: Agile project management reviews, rigorous RFI/RFP responses, and dedicated customer site visits
  • Digital & Knowledge Ecosystem: Targeted thought leadership via newsletters, brochures, and our corporate website. We maintain an active presence across professional and social platforms including LinkedIn, X, and YouTube to provide real-time updates on our capabilities
  • Purpose-Led Interaction: Sponsored industry and community events with a curated focus on AI-First Transformations, Ethical AI Frameworks, and Advanced Cybersecurity

HIPO Governance Program

The High-Potential (HIPO) Account Governance Program remains a cornerstone of our growth strategy. By deploying bespoke development roadmaps for high-growth accounts, we have institutionalized a disciplined approach to account management, ensuring consistent alignment with our long-term scaling objectives.

Key Concerns
Company’s Response
Strategies Mapped
  • Drive new customer acquisition and accelerate new business revenue growth
  • Execute focused account planning for strategic accounts
  • Adapt proactively to evolving AI landscapes within customer organizations
  • Drives disciplined account management through the HIPO Account Governance Program, focused on high-growth accounts
  • Enables long-term scaling by aligning account strategies with the Company's overall growth objectives
  • Embedding AI strategy across offerings with focus on proprietary AI SDLC agents and industry-aligned solutions
  • AI-First Growth and Customer Success
  • M&A Strategy
  • Expanding Domain and Technology Expertise
  • Scaling Key Accounts
  • GCC Focus
Material Topics Linked
Risks Associated
Capitals Impacted

Customer Engagement and Satisfaction

Business Risks
Operational Risks
Social and Relationship

Shareholders & Investors

Key Concerns
  • Maintenance of high corporate governance norms
  • Disclosure and transparency of information
  • Evolution of leadership in environmental, social, and governance norms
  • Regular communication and responding to questions: how Happiest Minds is addressing them
  • Attained industry-leading performance with improved margins
  • Formulated long-term growth strategy
  • Formulated ESG policy for business resilience
  • Involve shareholders in key decisions
Company’s Response
  • The Company continues to uphold robust governance practices aligned with regulatory requirements, ensuring ethical conduct, accountability, and effective oversight by the Board and its Committees
  • The Company ensures accurate, timely, and comprehensive disclosures to stakeholders through regular filings, investor communications, and adherence to SEBI and Companies Act requirements
  • The Company has implemented a structured ESG framework and policies to enhance sustainability performance, reduce environmental impact, and align operations with the ESG benchmarks
  • Regular communication is maintained with shareholders and stakeholders through investor meetings, earnings calls, and transparent communication channels to address concerns effectively
  • The Company achieved strong operational performance with improved margins driven by cost optimization, operational efficiency, and strategic initiatives
  • A well-defined long-term growth strategy has been articulated focusing on innovation, digital capabilities, and expansion into high-growth areas
  • The Company has formulated and implemented a comprehensive ESG Policy to strengthen long-term business resilience and sustainable value creation. The policy integrates ESG considerations into strategy, operations and decision-making processes
  • The Company actively facilitates shareholder participation through voting mechanisms and transparent processes in key corporate decisions
Strategies Mapped
  • Strengthen corporate governance and Board oversight
  • Integrate ESG into strategy and operations
  • Focus on innovation and long-term growth initiatives
  • Implement and monitor ESG policy
  • Maintain regular investor and stakeholder engagement
  • Enable active shareholder participation
Material Topics Linked
  • Disclosure & Performance
Risks Associated
Capitals Impacted
Operational Risks
Financial
Social and Relationship

People

Key Concerns
  • Building clear career paths, learning opportunities, mobility, and a strong talent pipeline aligned with evolving industry and technology needs
  • Sustaining member happiness, well-being, emotional resilience, wellness support, and productivity balance from day one
  • Managing organizational evolution, large-scale acquisitions, integrations, and change communication with clarity and timely leadership alignment
  • Embedding inclusion, empathy, psychological safety, and strong manager capability across diverse teams
  • Strengthening transparent rewards, recognition, and performance systems to build trust and fairness
  • Creating regular leadership connections, open forums, and authentic engagement channels
  • Enabling members to contribute through innovation councils, CSR, pro bono work, and community-led initiatives
  • Using people analytics, surveys, and member feedback to guide people practices and engagement priorities
  • Expanding global visibility and cross-functional collaboration to build future-fit talent and strengthen the Company’s purpose-led, human-centered technology brand
Company’s Response
  • Develops a future-ready talent pipeline through continuous learning, structured upskilling, and alignment with emerging industry and technology trends
  • Enables personalized skilling, integrated skill taxonomies, and internal career matching through its Talent Management System
  • Supports holistic well-being through HappiZest, based on the 7Ws of Wellness: Physical, Spiritual, Intellectual, Professional, Social, Emotional, and Environmental
  • Advances DEI across gender, generation, culture, and ethnicity while embedding fairness into workplace practices
  • Strengthens communication through MS Teams, Yammer, emails, digital posters, floor walks, and discussion forums for a hybrid workforce
  • Supports M&A integration through dedicated in-house teams, extensive onboarding, and culture integration initiatives
  • Reduces change fatigue through change charters, leader-led skip-level discussions, streamlined collaboration tools, and disciplined meeting practices
  • Provides transparent rewards and growth through online R&R systems, open promotion structures, and leader-led pipeline visibility
  • Builds manager capability through formal programs and DEI sensitization initiatives focused on empathy, fairness, and inclusion
  • Maintains two-way dialogue through Leaders Connect forums, the Happometer pulse survey, and real-time feedback loops
  • Encourages engagement beyond KRAs through CSR volunteering, innovation councils, and internal culture squads
  • Strengthens employer brand through Great Place to Work rankings, DEI awards, and strong Glassdoor ratings
Strategies Mapped
  • Unlock the full potential of our people through seamless talent integration, internal mobility, and leadership development that aligns personal aspirations with organizational goals
  • Diversity, Equity, and Inclusion
  • Employee Health, Safety and Wellbeing
  • Human Rights
  • Business Capability and Resilience
  • Talent Attraction and Skill Retention
Material Topics Linked
  • Diversity, Equity, and Inclusion
  • Employee Health, Safety and Wellbeing
  • Human Rights
  • Business Capability and Resilience
  • Talent Attraction and Skill Retention
Risks Associated
Capitals Impacted
Operational Risks
Human

Vendors

Key Concerns
  • Streamlining and automating procurement processes for greater efficiency
  • Timely and transparent communication on procurement decisions and payments
  • Fair and ethical vendor selection and onboarding practices
  • Alignment of vendors with the company's ESG and sustainability standards
  • Vendor capability building and performance improvement
  • Data security and confidentiality in vendor engagements
Company’s Response
  • Ensured equitable and transparent onboarding and payment terms
  • Developing suppliers through training and skill enhancement
Strategies Mapped
  • End-to-end procurement automation from purchase requisition to invoice accounting ensuring speed, accuracy, and auditability
  • Defined vendor onboarding and due diligence framework to ensure quality, compliance, and ESG alignment
  • Capacity building initiatives to support vendors in meeting evolving quality and sustainability expectations
  • Clear payment terms and timely processing to build trust and financial predictability for vendors
  • Vendor code of conduct in place to ensure ethical, legal, and ESG-compliant practices across the supply chain
Material Topics Linked
Risks Associated
Capitals Impacted

Disclosure & Performance

Financial Risk
Business Risks
Social and Relationship

Community

Key Concerns
  • Concerns around pollution, waste management, resource use, and biodiversity preservation
  • Expectations for meaningful community initiatives in food and nutrition, environmental sustainability, and healthcare
  • Interest in transparent decision-making, clear reporting, and open communication on community-related activities
  • Concerns around traffic congestion, safety, and potential health risks affecting community well-being
Company’s Response
  • Adopt practices that minimize environmental impact and preserve natural resources
  • Partners with organizations on food security, environmental sustainability, and healthcare initiatives
  • Encourages employee participation in volunteering and community engagement programs
  • Maintains open communication through regular updates, information sharing, and feedback mechanisms
  • Follows safety standards, regulatory requirements, and industry best practices to protect members and communities
Strategies Mapped
  • Embed ESG-led practices, strengthen community partnerships, promote volunteering, enhance transparency, and ensure safety and regulatory compliance (Capitals: Natural, Human, Social & Relationship)
  • SDGs:
SDGs
SDG icons
Material Topics linked
Risks Associated
Capitals Impacted

Social Responsibility

Operational Risks
Social and Relationship

Alliance Partners

Key Concerns
  • Demonstrated competence & customer successes in our chosen solution areas
  • Services that lead to active pull through of partner licenses & subscription revenues
  • Enabling the alliance partner platforms for verticals - by addressing key gaps
Company’s Response
  • Partnerships in early adopter / private preview programs and active certification initiatives
  • Articulation of customer successes through case studies; periodic meetings and newsletters to the alliance partner executives, to increase awareness
  • Focusing on a few strategic partners and actively developing newer services that increase consumption of partner products and subscriptions
  • IP & solutions that address platform gaps and solve key vertical needs
Strategies Mapped
  • AI-First Growth and Customer Success
  • Expanding Domain and Technology Expertise
Material Topics Linked
Risks Associated
Capitals Impacted

Social Responsibility

Operational Risks
Business Risks
Social and Relationship

Government and Regulatory Bodies

Key Concerns
  • Contribute to national economic growth
Company’s Response
  • Inclusive reporting of financial and non-financial performance as per GRI standards
  • ESG action plan prepared
Strategies Mapped
  • Partner with NGOs and institutions for implementation
  • Monitor project outcomes regularly
  • Allocate and review CSR budgets periodically
  • Conduct due diligence of partners
Material Topics Linked
Risks Associated
Capitals Impacted

Social Responsibility

Operational Risks
Financial Risk
Legal and Regulatory Risk
Social and Relationship
Strategy Overview
Materiality Assessment

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