Delivering Transformation with Innovation & Expertise

VALUE CREATION MODEL

Approach to Deliver Sustained Value

INPUT

Net Worth: ₹1,57,458 Lakhs
Cash and Cash Equivalents ₹1,05,823 Lakhs

OUTCOMES

Operating Revenue: US$ 243.57 Million (↑24.2%)
Total Income: ₹2,16,222 Lakhs (↑26.4%)
EBITDA: ₹46,224 Lakhs (↑9.7%)
PAT: ₹18,466 Lakhs (↓25.7%)
RoCE & RoE: 20.8% and 11.9% respectively
Market Capitalization: ₹9,08,624 Lakhs
Earnings Per Share (Diluted): ₹12.26
Dividend Per Share: ₹6

OUR OPERATING MODEL

Opportunity Tracking

Sales Intelligence Tool
Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
Skills, competencies, and capabilities of Happiest Minds

Capitalizing on Projects

Deal qualification and clarity on the value proposition
Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
Management review of the pipeline
Controlled access to the proposal repository
Customer testimonials
Deal-based marketing and innovative pricing techniques
Win/Loss analysis

Client Retention

Evaluation and assessment of project execution and delivery
Identification of improvement areas
Customer feedback: Satisfaction, advocacy, loyalty, and value for money

Delivering Excellence

Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
Continuous project monitoring and defect tracking supported by LEAN and quality control processes

INPUT

Plant, Property and Equipment: ₹14,096 Lakhs
4 Centers of Excellence (CoEs): IoT, Analytics/Artificial Intelligence, Digital Process Automation, and Cyber Security
41 Offices/Presence in 14 Countries

OUTCOMES

Best-in-class ecosystem benefiting Happiest Minds and customers
Higher efficiency with reduced cycle time and faster turnaround

OUR OPERATING MODEL

Opportunity Tracking

Sales Intelligence Tool
Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
Skills, competencies, and capabilities of Happiest Minds

Capitalizing on Projects

Deal qualification and clarity on the value proposition
Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
Management review of the pipeline
Controlled access to the proposal repository
Customer testimonials
Deal-based marketing and innovative pricing techniques
Win/Loss analysis

Client Retention

Evaluation and assessment of project execution and delivery
Identification of improvement areas
Customer feedback: Satisfaction, advocacy, loyalty, and value for money

Delivering Excellence

Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
Continuous project monitoring and defect tracking supported by LEAN and quality control processes

INPUT

Happiest Minds: 6,632
Employee Benefits Expense: ₹1,36,534 Lakhs
Attrition Rate: 16.63%
Total Learning Hours: 1,80,328
Business Enabling Program: 1,67,028

OUTCOMES

Women Happiest Minds Representation: 26.6%
Diverse workforce including 10 nationalities
- WOW Workplace Award for IT, ITeS & GCC
- GPTW- Happiest Minds recognized among Top 100 India’s Best Workplaces™ for IT & IT-BPM 2024
- Top 100 India’s Best Workplaces™ for Women 2024
- Avtar & Seramount Best Companies for Women in India in IT and Exemplar of Inclusion in the Most Inclusive Companies Index
- Ranked #2 among Fortune’s Top 30 Future-Ready Workplaces of India
- Gold and Silver at the Brandon Hall Group HCM Excellence Awards 2024
PoSH Awareness Month celebrated, PoSH policy updated, internal committee revamped; Leadership training, IC meetings successfully completed

OUR OPERATING MODEL

Opportunity Tracking

Sales Intelligence Tool
Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
Skills, competencies, and capabilities of Happiest Minds

Capitalizing on Projects

Deal qualification and clarity on the value proposition
Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
Management review of the pipeline
Controlled access to the proposal repository
Customer testimonials
Deal-based marketing and innovative pricing techniques
Win/Loss analysis

Client Retention

Evaluation and assessment of project execution and delivery
Identification of improvement areas
Customer feedback: Satisfaction, advocacy, loyalty, and value for money

Delivering Excellence

Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
Continuous project monitoring and defect tracking supported by LEAN and quality control processes

INPUT

R&D Expenditure: ₹2,047 Lakhs
IPs/Solution Accelerators: 22
IP/Solutions Product: 12
Leading Banking Product

OUTCOMES

Expertise in Generative AI & AI, Big Data and Advanced Analytics, Internet of Things (IoT), DevOps, Digital Process Automation, Low-code Application Platforms (LCAP), Blockchain, Quantum Machine Learning, Cloud, Business Process Management (BPM) and Integration, Security, Cyber Security, Infrastructure Management, FinOps
Won multiple recognitions (Read page 24-25)
Active research in the Quantum Cryptography space

OUR OPERATING MODEL

Opportunity Tracking

Sales Intelligence Tool
Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
Skills, competencies, and capabilities of Happiest Minds

Capitalizing on Projects

Deal qualification and clarity on the value proposition
Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
Management review of the pipeline
Controlled access to the proposal repository
Customer testimonials
Deal-based marketing and innovative pricing techniques
Win/Loss analysis

Client Retention

Evaluation and assessment of project execution and delivery
Identification of improvement areas
Customer feedback: Satisfaction, advocacy, loyalty, and value for money

Delivering Excellence

Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
Continuous project monitoring and defect tracking supported by LEAN and quality control processes

INPUT

As part of our ESG framework, 100% of the budget allocated to our social pillars have been fully utilized member-driven action through volunteering, immersion visits, and community participation campaigns
Through Akshaya Patra initiatives, 21,34,145 meals were provided
Through the Happiest Minds Run, we contributed ₹10 Lakhs to Nanhi Kali – K.C. Mahindra Trust for the education of the girl child
Through the Idayangal Trust, we have donated ₹24 Lakhs to support those diagnosed with Type 1 diabetes for a year
241 interactions with Analysts, Investors, and Shareholders
Community Giving – Daan Utsav | Raised ₹14.5 Lakhs, fulfilling 2,500 wishes across 4 NGOs
Kitchen Visits - Akshaya Patra Kitchens to gain insight into daily operations, logistics, and food safety practices
Blood Donation Drive - Rotary International, over 100 units of blood donated by members, contributing to emergency preparedness and civic health

OUTCOMES

Happiest People Pulse Survey: 76
Customer Happiness Survey: 63
Active Customers: 281
Million Dollar Customers: 57
Repeat Revenues: 94.3%

OUR OPERATING MODEL

Opportunity Tracking

Sales Intelligence Tool
Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
Skills, competencies, and capabilities of Happiest Minds

Capitalizing on Projects

Deal qualification and clarity on the value proposition
Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
Management review of the pipeline
Controlled access to the proposal repository
Customer testimonials
Deal-based marketing and innovative pricing techniques
Win/Loss analysis

Client Retention

Evaluation and assessment of project execution and delivery
Identification of improvement areas
Customer feedback: Satisfaction, advocacy, loyalty, and value for money

Delivering Excellence

Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
Continuous project monitoring and defect tracking supported by LEAN and quality control processes

INPUT

Environmental Sustainability
Vision to be Carbon Neutral by 2030
Energy-saving & optimization initiatives
Promoting responsible use of water in-house and through community initiatives
Optimizing business travel
Waste reduction through reusing and recycling
Water consumption: 71,619 KL
Energy consumption: 40,11,396.98 kWh

OUTCOMES

As part of our commitment to environmental sustainability, we planted 1,13,500 tree saplings across Tamil Nadu, Karnataka, Noida, and Odisha
This plantation is estimated to sequester approximately 2,383 metric tonnes of CO₂ annually
Total emissions (Scope 1 + Scope 2) = 3,884.16 MTCO2e (1,012 + 2,872.160)
Electricity generated by Renewable Energy (Solar) - 48,719 kWh, a 12.13% increase in solar energy utilization
100% water recycled through Sewage Treatment Plant (STP) and we have sensor-based water fixtures, rainwater harvesting/percolation wells
Over the past two years, we have constructed 371 wells under the One Billion Drops (OBD) program, facilitating the conservation of approximately 47.52 million litres of rainwater
We encourage people to travel by train for a distance < 550 Kms.
Business Travels are mostly through economy class
Waste Recycling - We are committed to optimizing resource utilization across our operations to minimize waste generation and support a circular economy
Our initiatives include E-waste Management, Food Waste Utilization, and Hazardous Waste Prevention, reinforcing our commitment towards environmental protection and sustainability
Total water recycled through STP - 100%, Treated wastewater from our STP is effectively recycled and reused for landscaping and washroom flushing, reducing freshwater consumption
Electricity generated from Renewable Energy (Solar) - 4,86,719 kWh, 12.13% increase in solar energy utilization

OUR OPERATING MODEL

Opportunity Tracking

Sales Intelligence Tool
Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
Skills, competencies, and capabilities of Happiest Minds

Capitalizing on Projects

Deal qualification and clarity on the value proposition
Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
Management review of the pipeline
Controlled access to the proposal repository
Customer testimonials
Deal-based marketing and innovative pricing techniques
Win/Loss analysis

Client Retention

Evaluation and assessment of project execution and delivery
Identification of improvement areas
Customer feedback: Satisfaction, advocacy, loyalty, and value for money

Delivering Excellence

Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
Continuous project monitoring and defect tracking supported by LEAN and quality control processes

Glimpses of FY 2024-25

Showcased our commitment to transformation through innovation, integration, and industry expertise at the Press Conference 2025

Mobilized a united effort with 1400+ runners across Bengaluru, Pune, Noida, Bhubaneswar, and Madurai during the Happiest Minds Run 2025 to support girls’ education in STEM

Featured among AIM’s ‘50 Best Firms for Data Scientists to Work for 2024’, affirming our data-driven culture

Acknowledged our MD & CFO, Venkatraman Narayanan, as the Leading CFO of the Year at the CII CFO Excellence Awards 2023-24

Honored with the WOW Workplace Award in the IT, ITeS & GCC category for exceptional workplace culture

Celebrated PureSoftware’s Arttha for winning the ‘Best Banking-as-a-Service Platform of the Year’ award at the 14^th Africa Bank 4.0 Summit

Recognized among the 2024 Avtar & Seramount Best Companies for Women in India in IT, and as an Exemplar of Inclusion in the Most Inclusive Companies Index

Awarded ‘Inspiring Firm in AI & Analytics’, with Praveen RP honored with the ‘AI Trailblazer Award’ at the 3AI ACME Awards

Recognized with the CNBC-TV18 India Risk Management Award 2024 for excellence in risk strategy and governance

Happiest Minds is awarded as 'Best DevOps Framework for Scalability and Security (IT Services)’ at the India DevOps Show 2025