Business segment review |

Infrastructure Management and Security Services (IMSS)

Happiest Minds delivers end-to-end infrastructure and security service - spanning advisory, transformation, and managed operations. We empower businesses to navigate complexity, drive digital acceleration, and strengthen cyber resilience. We provide end-to-end future-ready and Gen AI-enabled solutions ranging from infrastructure assessments and cloud migration to AI-powered threat detection and continuous security monitoring.

Infrastructure Management Services

Consulting Services Transformation Services Managed Services
Cloud & Data Center
  • Cloud Strategy
  • Datacenter Transformation
  • Infrastructure & Application Modernization
  • Hybrid Cloud Design, Build & Migration
  • Datacenter Design, Build & Migration
  • DevOps Integration
  • Cloud Managed Services
  • Datacenter Managed Service
  • DevOps & FinOps Support Services
Databases & Application Platforms
  • Database Migration & Consolidation Strategies
  • Database Security & Process Assessments
  • Database & Middleware Design & Build
  • Database Migration & Modernization
  • Database Security & Compliance Setup
  • Database Performance Tuning and Restructuring
  • Database, Middleware and Application Platform Support
  • Database Engineering Support
  • Reporting & Insights
Digital Workplace
  • Strategies for SDN, SDWAN
  • Network Optimization
  • Database Security & Process Assessments
  • Detailed Network Designing
  • Network Deployment Planning
  • Network Deployment, Migration and Validation
  • Network Operations (NOC)
  • Network Engineering Support
  • IT, Telephony, Audio and Video System Monitoring and Support
Enterprise Networking
  • End-user Device Analysis
  • Cloud Services Adoption Strategies
  • End-user Automation & Analytics Use Cases
  • Device Refresh & OS Migration
  • Directory Services Migration
  • UC & Collaboration Migration DaaS Implementation
  • End User Service Operations
  • Desktop Engineering Services
  • Service Desk
ITSM & ITOM Tools and Platforms
  • Tool Consulting
  • UI/EX Driven Recommendations
  • IT Process Consulting
  • Tools Consolidation
  • Tools Implementation, Integration & Migration
  • Tool Platform Maintenance
  • Tools Customization and Engineering
  • Workflow Automation

Our Security Services Portfolio

Strategy and Consulting Services

  • Digital Risk & Compliance
  • ZTA Readiness
  • Control Automation
  • BCP/DR Consulting
  • V-CISO as a Service
  • Attack Simulation Testing
  • AI Security Assurance
  • Cyber Strategy and Organization
  • Data Privacy
  • Cloud Security Assessment

Managed Security Services

  • MDR & XDR - 24*7, 16*5, 8*5
  • SOAR as a Service
  • TI & Brand Monitoring as a Service
  • IR as a Service
  • OT/IT Integrated Security Monitoring
  • Security Device Management
  • UAM Manual Support
  • Attack Surface Management
  • Cloud SecOps

Transformation & Professional Services

Identify Security

  • Strategy & Advisor
  • Implementation (PAM, IAG, IDaaS)
  • Identity Centric Zero Trust
  • Data Security & DLP

Cloud Infra Protection

  • CSPM, CNAPP
  • Segmentation
  • SASE & ZTN NG FW & Network Security Assurance

Threat & Vulnerability

  • Infrastructure Security Testing
  • Application Security Testing
  • End-to-End VM
  • DevSecOps

OT Security

  • OT Risk Assessment
  • OT/IoT Security Threat Management
  • OT Security Monitoring & Response

Powered by IPs and Solution Accelerators

Ellipse Platform

Cloud Adoption Framework

Infrastructure Maturity Modeling

Intelligent Chatbot

CRPP Platform

Identity Vigil

Threat Vigil

ASOC

Our New Packaged Service Offerings

Key Differentiators

24*7 SLA-based monitoring contextualized to your environment

Up to 98% reduction in noise

3x faster remediation time

6+ technology integration for response automation beyond just endpoints

CASE STUDIES

Managed Infrastructure Services for a Global Enterprise Software Provider

A leading third-party support and managed services provider for database and middleware products.
Scope
  • Operational inefficiencies and rising costs
  • Multiple ticketing tools; no unified platform
  • SLA compliance and inconsistent service quality
  • Limited visibility and reporting capabilities
  • Underutilization of ServiceNow
Our Solution
  • Unified monitoring and L1/L2/L3 support for Oracle, SQL, Sybase, PostgreSQL, and MySQL
  • ITIL-aligned process implementation on ServiceNow; workflow automation and ticket handling enhancements
  • Legacy tool replacement with ServiceNow ITSM and bi-directional Jira integration
  • Cloud migration enablement and database activity monitoring
  • Configuration assessment, security enhancements, and a long-term ITSM roadmap
IMPACT

~35%

Reduction in operational costs (US$ 100K - US$ 125K saved annually on database licensing)

80%

Automated email alerts

50%

Decrease in emergency changes

Near-Zero

Downtime for data availability

20%

Increase in user adoption via real-time dashboards and self-service tools

End-to-End Security Services for a Leading US Healthcare Provider

A major healthcare service provider in the US, focused on safeguarding sensitive patient data and meeting compliance requirements.
Scope
  • Need for 24/7 security monitoring and rapid response
  • Management of 200+ firewalls and 100K+ endpoints
  • IAM, PAM, and third-party risk automation
  • SOx and PCI compliance mandates
  • High false positive rates and slow threat detection
Our Solution
  • 24/7 Cyber Operations Center with automated threat response
  • SOC platform engineering for unified, single-pane visibility
  • IAM and PAM automation and consolidation
  • Implementation of zero trust strategy across cloud and DevOps environments
  • SOAR-driven security dashboards for real-time insights
IMPACT

Centralized

Security monitoring leveraging existing tools

SLA-based

Security infrastructure management

Improved MTTD & MTTR

For faster threat detection and response

100+ applications

Received stronger compliance and access governance

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