Value Creation Model |

Approach to Deliver Sustained Value

INPUT

Financial Capital
  • Net Worth: ₹1,57,458 Lakhs
  • Cash and Cash Equivalents ₹1,05,823 Lakhs
Manufactured Capital
  • Plant, Property and Equipment: ₹14,096 Lakhs
  • 4 Centers of Excellence (CoEs): IoT, Analytics/Artificial Intelligence, Digital Process Automation, and Cyber Security
  • 41 Offices/Presence in 14 Countries
Intellectual Capital
  • R&D Expenditure: ₹2,047 Lakhs
  • IPs/Solution Accelerators: 22
  • IP/Solutions Product: 12
  • Leading Banking Product
Human Capital
  • Happiest Minds: 6,632
  • Employee Benefits Expense: ₹1,36,534 Lakhs
  • Attrition Rate: 16.63%
  • Total Learning Hours: 1,80,328
  • Business Enabling Program: 1,67,028
Social and Relationship Capital

As part of our ESG framework, 100% of the budget allocated to our social pillars has been fully utilized through member-driven actions, including volunteering, immersion visits, and community participation campaigns:

  • Through Akshaya Patra initiatives, 21,34,145 meals were provided
  • Through the Happiest Minds Run, we contributed ₹10 Lakhs to Nanhi Kali – K.C. Mahindra Trust for the education of the girl child
  • Through the Idayangal Trust, we have donated ₹24 Lakhs to support those diagnosed with Type 1 diabetes for a year
  • 241 interactions with Analysts, Investors, and Shareholders
  • Community Giving – Daan Utsav | Raised ₹14.5 Lakhs, fulfilling 2,500 wishes across 4 NGOs
  • Kitchen Visits - Akshaya Patra Kitchens to gain insight into daily operations, logistics, and food safety practices
  • Blood Donation Drive - Rotary International, over 100 units of blood donated by members, contributing to emergency preparedness and civic health
Natural Capital
  • Environmental Sustainability
  • Vision to be Carbon Neutral by 2030
  • Energy-saving & optimization initiatives
  • Promoting responsible use of water in-house and through community initiatives
  • Optimizing business travel
  • Waste reduction through reusing and recycling
  • Water consumption: 71,619 KL
  • Energy consumption: 40,11,396.98 kWh

OUR OPERATING MODEL

Opportunity Tracking
  • Sales Intelligence Tool
  • Partner connects, deal database, and customer referrals for lead generation, nurturing, and proactively sending proposals
  • Skills, competencies, and capabilities of Happiest Minds
Capitalizing on Projects
  • Deal qualification and clarity on the value proposition
  • Stakeholder mapping, interlocks with other enterprise applications, and collaboration on CRM
  • Management review of the pipeline
  • Controlled access to the proposal repository
  • Customer testimonials
  • Deal-based marketing and innovative pricing techniques
  • Win/Loss analysis
Client Retention
  • Evaluation and assessment of project execution and delivery
  • dentification of improvement areas
  • Customer feedback: Satisfaction, advocacy, loyalty, and value for money
Delivering Excellence
  • Matching people skills, entering collaborations, and using accelerators/new solutions/tools to meet customer requirements
  • Continuous project monitoring and defect tracking supported by LEAN and quality control processes

OUTCOMES

Financial Capital
  • Operating Revenue: US$ 243.57 Million (↑24.2%)
  • Total Income: ₹2,16,222 Lakhs (↑26.4%)
  • EBITDA: ₹46,224 Lakhs (↑9.7%)
  • PAT: ₹18,466 Lakhs (↓25.7%)
  • RoCE & RoE: 20.8% and 11.9% respectively
  • Market Capitalization: ₹9,08,624 Lakhs
  • Earnings Per Share (Diluted): ₹12.26
  • Dividend Per Share: ₹6
Manufactured Capital
  • Best-in-class ecosystem benefiting Happiest Minds and Customers
  • Higher efficiency with reduced cycle time and faster turnaround
Intellectual Capital
  • Expertise in Generative AI & AI, Big Data and Advanced Analytics, Internet of Things (IoT), DevOps, Digital Process Automation, Low-code Application Platforms (LCAP), Blockchain, Quantum Machine Learning, Cloud, Business Process Management (BPM) and Integration, Security, Cyber Security, Infrastructure Management, FinOps
  • Won multiple recognitions (Read more)
  • Active research in the Quantum Cryptography space
Human Capital
  • Women Happiest Minds Representation: 26.6%
  • Diverse workforce including 10 nationalities
    • WOW Workplace Award for IT, ITeS & GCC
    • GPTW- Happiest Minds recognized among Top 100 India’s Best Workplaces™ for IT & IT-BPM 2024
    • Top 100 India’s Best Workplaces™ for Women 2024
    • Avtar & Seramount Best Companies for Women in India in IT and Exemplar of Inclusion in the Most Inclusive Companies Index
    • Ranked #2 among Fortune’s Top 30 Future-Ready Workplaces of India
    • Gold and Silver at the Brandon Hall Group HCM Excellence Awards 2024
  • PoSH Awareness Month celebrated, PoSH policy updated, internal committee revamped; Leadership training, IC meetings successfully completed
Social and Relationship Capital
  • Happiest People Pulse Survey: 76
  • Customer Happiness Survey: 63
  • Active Customers: 281
  • Million Dollar Customers: 57
  • Repeat Revenues: 94.3%
Natural Capital
  • As part of our commitment to environmental sustainability, we planted 1,13,500 tree saplings across Tamil Nadu, Karnataka, Noida, and Odisha
  • This plantation is estimated to sequester approximately 2,383 metric tonnes of CO₂ annually
  • Total emissions (Scope 1 + Scope 2) = 3,884.16 MTCO2e (1,012 + 2,872.160)
  • Electricity generated by Renewable Energy (Solar) - 48,719 kWh, a 12.13% increase in solar energy utilization
  • 100% water recycled through Sewage Treatment Plant (STP) and we have sensor-based water fixtures, rainwater harvesting/percolation wells
  • Over the past two years, we have constructed 371 wells under the One Billion Drops (OBD) program, facilitating the conservation of approximately 47.52 million litres of rainwater
  • We encourage people to travel by train for a distance < 550 Kms.
  • Business Travels are mostly through economy class
  • Waste Recycling - We are committed to optimizing resource utilization across our operations to minimize waste generation and support a circular economy
  • Our initiatives include E-waste Management, Food Waste Utilization, and Hazardous Waste Prevention, reinforcing our commitment towards environmental protection and sustainability
  • Total water recycled through STP - 100%, Treated wastewater from our STP is effectively recycled and reused for landscaping and washroom flushing, reducing freshwater consumption
  • Electricity generated from Renewable Energy (Solar) - 4,86,719 kWh, 12.13% increase in solar energy utilization

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