We regard our supplier relationships as strategic partnerships that reinforce business integrity, operational resilience, and social responsibility. Our framework emphasizes ethical conduct, inclusive economic development, and continuous improvement across all tiers of the value chain.
Our Supply Chain Policy and Supplier Code of Conduct define the ethical, legal, and sustainable standards we expect from all suppliers. All suppliers must acknowledge and comply with the Code as a means of doing business with Happiest Minds. Adherence is monitored through risk-based assessments and ongoing engagement.
Our procurement practices are developed on fairness, transparency, and value creation across the supply chain. ESG considerations are integrated into our supplier selection and evaluation processes.
In FY 2024-25, we strengthened our focus on local procurement by engaging regional vendors and MSMEs (Micro, Small, and Medium Enterprises) to promote inclusive growth and mitigate supply chain risk.
As part of our efforts to enhance supply chain resilience and sustainability, we are evaluating the introduction of a supplier audit framework for reporting periods in future.
No formal supplier audits or assessments were conducted during the reporting period. However, we continue to engage suppliers through standard procurement protocols and contractual compliance measures.
We are enhancing our supplier engagement model with implementations planned for training and audits. Future initiatives will focus on raising compliance awareness, promoting ethical sourcing, and enabling digital collaboration with key partners.
We are committed to building strong, transparent, and compliant supplier partnerships from the outset. All suppliers undergo a structured onboarding process that includes submission and verification of key business and compliance documents such as bank account details, Certificate of Incorporation, GST registration, MSME certification (if applicable), and a formal escalation matrix. This ensures that suppliers meet regulatory, operational, and communication standards before engagement.
While no formal performance improvement programs were implemented during the reporting period, we remain committed to enhancing supplier engagement. We recognize the importance of supporting suppliers in meeting compliance expectations and improving long-term operational and sustainability performance.
These efforts reflect our long-term goal of building a responsible, high-performing supplier network that supports both our sustainability commitments and broader business objectives.
We recognize the increasing importance of embedding ESG into supply chain management and are actively working to strengthen our approach. However, formal Key Performance Indicators (KPIs) to track the ESG performance of our suppliers are yet to be implemented.
In upcoming reporting periods, we plan to develop and roll out a comprehensive set of Supplier ESG KPIs. These will help us assess and improve supplier sustainability practices, ethical conduct, and governance standards, ensuring alignment with our overall ESG strategy.
We will continue to engage suppliers through existing procurement and compliance processes, while exploring ways to integrate measurable, actionable ESG metrics across the supply chain. Our goal is to establish a robust Supplier ESG framework in the near future.
