Happiest Minds was selected by OneAssist to provide an end to end integrated technical platform that would help bring OneAssist’s services to its customers. The solutions comprised the following
Consumer facing web portal for customers to subscribe to OneAssist’s unique products
A comprehensive technology systems backbone that would conform to the highest security standards for customer data protection
Operations module for the back office operations and CRM solution for its 24×7 Assistance Centre operations
Integration with other key technology service providers
Ashok Soota, Executive Chairman, Happiest Minds, said “Happiest Minds team believes in leveraging its IT skills as an enabler for enhanced customer experience and for a 360 degree impact on business. Developing the IT platform for OneAssist required combination of ease of use, faultless security backend combined with latest web technologies. We are happy to have delivered the right products in a very short span and believe that the current accomplishment is a validation of our focus areas especially in the consumer and e-commerce space.”
Gagan Maini, Co-Founder, OneAssist Consumer Solutions, said, “OneAssist aims at offering peace of mind in the most stressful every-day situations like loss of wallet, smartphones, documents or while travelling including passport assistance. We therefore needed to ensure our technology backend as well as the interactive interface is easy and quick for a customer. The team at Happiest Minds understood our requirements well and have developed systems that enable quick and easy solution with the assurance of 100% security of data. We are happy with the technology platform currently developed by Happiest Minds and hope it would aid our customer’s convenience in the long run.”
Happiest Minds is currently engaged with OneAssist to enhance the existing services and also to add additional services and support the solution.
OneAssist believes that a few essentials that form part of people’s everyday life also significantly increases their dependency on them – mobile phone, credit and debit cards, KYC and financial documents, passport for example are an integral part of a large number of people’s routine lives. Loss of any of these objects mostly leaves a person stranded and very helpless. OneAssist products and services are aimed at providing a solution to a number of such scenarios that interrupt normal routine causing significant stress.
About Happiest Minds Technologies Pvt. Ltd.
Happiest Minds was launched in August, 2011 by Ashok Soota and a team of industry experts, with the mission to create Happiest People and Happiest Customers. Happiest Minds is a next gen IT solutions & services company, enabling organizations to capture the business benefits of emerging technologies of cloud computing, social media, mobility solutions, business intelligence, analytics and unified communications. Happiest Minds offers high degree of skills, IPs and domain expertise across a set of focused areas that include IT Services, Software Product Engineering, Infrastructure Management, Security, Testing and Consulting. Happiest Minds focus industries include Retail, CPG, Technology, Banking and Financial Services, Travel & Transportation, Manufacturing and Media & Entertainment. Solution focus areas are Multi- channel commerce, Demand driven supply chain and Social Media Analytics.
Headquartered in Bangalore, India, Happiest Minds has operations in the US and UK. It secured a $45 million Series A funding led by Canaan Partners, Intel Capital, Ashok Soota and supported by its founders.
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OneAssist Consumer Solutions Private Limited was founded by Gagan Maini and Subrat Pani in 2011 with the aim of creating a ubiquitous platform for assistance and protection programs
across different verticals helping consumers manage their lives without disruption. It has been funded by Sequoia Capital and LightSpeed Advisors. OneAssist believes that some common essentials like mobile, credit and debit cards, KYC and financial documents are an integral part of a large number of people’s daily lives and loss of any of these leave people stranded and helpless. The OneAssist products and services are aimed at providing a solution to a number of such scenarios that interrupt normal routine, causing significant stress.
OneAssist announced the launch of its first few products – WalletAssist, MobileAssist, EverydayAssist and TripAssist in June 2012. It plans to introduce several more relevant
products in the assistance space. Their services can be accessed at www.oneassist.in
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