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Digital Automation has become a key imperative for organizations to optimize their business processes and reduce manual intervention in their core processes. Digital Automation enables the digital workforce to perform up-the-value chain activities to ensure enterprise-wide digital transformation in its true sense.

Happiest Minds’ DPA Offerings provide services on core areas of enterprise digital transformation viz, Customer experience (CX), Customer engagement (CE) and Operational Efficiency (OE). Our prime focus is to ensure an optimal customer experience through NLP, personalization, Omnichannel user experience and customer insights. Our DPA offerings provide “Sense and Respond” capabilities of automation using cognitive technologies. DPA COE uses interrelated technical capabilities in RPA, DPA, API management, traditional BPM, basic case management, Enterprise Service BUS (ESB) for integration and cloud-native business processes implementations (BPaaS) to perform end to end automation needs of our customers.

Our Key Differentiators

  • Right blend of product expertise with process Automation products of Appian, Tibco and RPA products of Microsoft, UI Path, Blueprism, Automation Anywhere thereby having demonstrable expertise in end to end Intelligent Process Automation Implementations
  • Hybrid integration capabilities in products like Tibco, Mulesoft and Dell Boomi, which are key to integrating heterogeneous application process interfaces in an enterprise DPA program, position us as one- stop- Hub for Enterprise class Automation Programs
  • Cognitive Automation capabilities developed by our AI center of excellence leveraging AI models using ML/DL/Vision apis/ NLP provides much needed technical ammunition for Intelligent Process Automation implementations
  • Our Domain expertise in chosen domains, Supply chain/ Logistics, CPG /Retail etc provide us the vital edge in process re-engineering / optimization consulting, which is an integral part of any successful enterprise automation initiative

Offerings

Digital Process Automation
  • Omnichannel Customer Experience using iBPM UX components
  • Dynamic Case Management for optimized end to end process workflows
  • Meticulous data collection and centralized data storage
  • Sound data-driven business decisions with predictive analytics
  • Compliance ensured by specific KPI monitoring
Robotic Process Automation
  • Automation of human intensive backend processes-
  • Digital Workforce implementations for end to end process automations
  • Sales Analytics from structured/ unstructured data sources
  • Consumer Behavior analytics for trade promotions, store planning, market trend analysis, product launch etc.
Cognitive Automation
  • Chatbot / ML for automated customer support for structured and unstructured requests
  • AI /ML models for Anomaly Detection, inventory management, price adjustments and predictions
  • CRM and sales services –chatbots for Customer service
Security Automation
  • 360-degree Security automation approach for Physical, end point, network and data security
  • Managed security assurance services –, DevSecops
  • IDAM services for on-prem, Cloud, IOT infrastructure
  • Cyber/Risk Analytics
Infrastructure
  • Automation of human intensive backend processes-
  • Digital Workforce implementations for end to end process automations
  • Sales Analytics from structured/ unstructured data sources
  • Consumer Behavior analytics for trade promotions, store planning, market trend analysis, product launch and more.

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