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Digital Process automation has become a key imperative for organizations to optimize their business processes and reduce manual intervention in their core processes. Digital Process automation enables the digital workforce to perform up-the-value chain activities to ensure enterprise-wide digital transformation in its true sense.

Happiest Minds’ Digital Process Automation Center of Excellence (CoE) uses inter-related technical capabilities in Process Automation, Cognitive Automation and Digital Automation (Low Code Application Platform) to cater to the end-to-end automation needs of our customers. Our prime focus is to ensure an optimal customer experience and operational efficiency through process automation, cognitive automation, and digital automation, delivering efficiency, personalization, omnichannel experience, and data-driven insights, enabling our customers one step closer to hyper-automation.

Digital Process Automation

Our Key Differentiators

  • Domain Expertise in our Focus Verticals – Healthcare, Manufacturing, CPG/Retail, BFSI, etc. – provides a vital edge in process re-engineering and optimisation consulting, which is an integral part of any successful enterprise automation initiatives.
  • Leverage of Digital Capital – driven by standardization of tools and technology processes, enabling reusable methodologies, accelerators, and frameworks to assist our clients in achieving their objectives faster.
  • Focus on Bridging Process & Application Gaps – Rather than just focusing on improving and bridging gaps in processes, we focus on identifying application gaps leveraging low-code/no-code platforms to improve the overall business process efficiency and posture to create an ecosystem of well-orchestrated human and digital workers.
  • Cognitive Automation Focus – Improve automated capture of data, automated decision-making, and scale automation. Leverage of Gen AI as part of cognitive automation brings other extended capabilities such as Human-in-the-Loop, language understanding (reading/writing), image recognition, interpreting meaning in text and images, translation, and decision-making.
  • Our philosophy of ‘Happiest people make happiest customers’ enables us to adopt a people-centric approach to bring value to our customers.


Automation Consulting

The Center of Excellence (CoE) streamlines automation output, provides structure, and helps scale automation throughout the enterprise. It includes the people, processes, and technology necessary to maximize the benefits of automation. The CoE identifies and prioritizes tasks, prevents reinventing the wheel, and ensures that the organization can realize its automation and productivity goals.

Process Automation

Our offerings encompass a range of automation technologies and methodologies, including Robotic Process Automation (RPA), workflow automation/orchestration, end-to-end business process automation, IoT-led automation, automation monitoring, and IT automation. These solutions help organizations streamline processes, reduce human intervention, and improve efficiency across various industries and applications. By leveraging our expertise in these areas, we empower businesses to optimize their operations, enhance customer experiences, and drive innovation by delivering automated process orchestration with humans in the loop.

Digital Automation

Revolutionize business with cutting-edge digital automation solutions, including LCAP (Low-code application platform) development tools to create custom applications that meet the unique needs of our clients. By leveraging LCAP, we enable faster application development, improved productivity, and the empowerment of citizen developers, ultimately driving operational efficiency, improving customer experiences and increasing business value. Our digital automation services cover many areas, including modernizing legacy applications, extending ERP/mission-critical system life, scaling customer touchpoints, and digitizing processes for unparalleled efficiency and productivity.

Cognitive Automation

Empower your business with our advanced cognitive solutions. We leverage the power of artificial intelligence and machine learning to automate complex tasks and streamline business processes. By seamlessly integrating Generative AI into cognitive architectures, businesses can leverage intuitive technologies to power innovation and create new value. Our team of experts specializes in developing custom cognitive automation solutions that meet the unique needs of our clients.


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