Insurance IT Services & Solutions, Insurance Software Solutions- Happiest Minds

Offerings

Digital technologies are transforming the entire value chain of insurance, creating new distribution opportunities, altering how insurers can assess, price, and manage risks.

We understand your challenges to help you:

Improve customer experience by personalized self-servicing digital portals
Improve IT capabilities to promote agility and innovation for driving insurance digital transformation
Improve customer retention through efficient process modernization – lesser premium, faster processing time
Improve operational efficiency by leveraging the emerging technologies such as AI (Artificial Intelligence) / ML (Machine Learning), Data & Analytics, IoT (Internet of Things), HIPA (Hyper Intelligent Process Automation), IDP (Intelligent Document processing), LCAP (Low-Code Application Platform)
Grow revenue by efficient underwriting and minimizing the claim risks

Our digital insurance solutions, process modernization and optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls. This will enable you to act by capitalizing on best-in-class decision-making systems and models. We provide real-time analytics for risk management with actionable insights for improved decision-making.

Happiest Minds would the ideal partner in your IT-lead, insurance business transformation.

Our range of comprehensive services include:

Product Management

Sales & Distribution

Omni–channel Service Management
Connected Experience

New business & Underwriting

New product Deployment
Correspondence Management

Policy Administration

Claims Management

Fraud & Risk Management
Segmentation & Assignment
Payment Processing
Vendor Management

Billing & Collections

Financial Reconciliation
External System Integration

Reinsurance

Insurance companies spread their risk through reinsurance companies. Challenging market conditions are pushing insurers to underwrite extensive risk portfolios and venture into new products and lines of business, hence the need for quick risk placement with reinsurers and crafting new reinsurance agreements.

We understand the challenges you face in the following:

Handling of complex agreements with multiple layers
Enabling People-intensive task
Improving drill-down and view-types for informed decision

Our process modernization and optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls. This enables you to act by capitalizing on best-in-class decision-making systems and models. We also provide real-time analytics for risk management with actionable insights for improved decision-making.

Our range of comprehensive insurance software solutions include:

Sales & Distribution
Omni–channel Service Management
Connected Experience

Intermediaries

Many consumers prefer taking the agent route to purchase a policy rather than through direct purchase. Consumers expect a seamless experience across channels to support digital sales, service, and claims capabilities. Agents and brokers are no different in their ability to provide such an experience.

Happiest Minds would be the ideal partner to build solutions for your partner intermediaries:

Intermediary portal — Customers can create quotes, review quotes, compare quotes, and buy insurance through an easy-to-use website and mobile app.

Claim Portal — Our solution includes easy claim reporting, coverage verification, and claim status transparency.

Account Management Portal — Manage end-to-end policyholder transactions through online policy changes, policy correspondence, billing info, and facilitate online payment.

Life & Annuities

The Insurance industry is making headway faster than ever before. Digital technologies are transforming the entire value chain of insurance, creating new distribution opportunities, and altering how insurers can assess, underwrite, and manage risks.

We understand the challenges you face to:

Enhance client experience by personalized self-servicing digital portals
Improve IT capabilities to promote agility and innovation
Enable customer retention through efficient process modernization – lesser premium, faster processing time
Improve operational efficiency by leveraging the emerging technologies such as AI (Artificial Intelligence)/ML (Machine Learning), Data & Analytics, IoT (Internet of Things), RPA (Robotic Process Automation), HIPA (Hyper Intelligent Process Automation), IDP (Intelligent Document processing), LCAP (Low-Code Application Platform)
Grow revenue by efficient underwriting and minimizing the claim risks

Our process modernization and optimization methodologies enhance operational performance, enabled by the latest technology to help you make better decisions through precise forecasting, proactively applied controls and enable you to act by capitalizing on best-in-class decision making systems and models. We provide real-time analytics for risk management with actionable insights for improved decision making.

Our range of comprehensive Insurance digital technology solutions include:

Product Management

Sales & Distribution

Omni –channel service Management
Connected Experience

New business & Underwriting

New product deployment
Correspondence Management

Policy Administration

Claims Management

Fraud & Risk Management
Segmentation & Assignment
Payment Processing
Vendor Management

Billing & Collections

Financial Reconciliation
External System Integration

Product Expertise

Guidewire

Happiest Minds’ consultants are Guidewire-certified with more than a decade of Insurance experience and have successfully delivered multiple client engagements across the Americas, Europe & APAC. We specialize in:

Full suite Guidewire product implementation (Policycenter, Billingcenter & Claimcenter)
Migration from legacy systems, major and minor upgrade of Guidewire suite of products
Integrations with external and legacy systems which doesn’t have sophisticated APIs
Quality Assurance, DevOps, and Managed Services
Custom solutions leveraging LCAP, AI/ML, which are built on top of the Guidewire OOTB offering

Appian

Happiest Minds is a global leader in delivering hyper automation services for its customer using the Appian platform since 2012. We have empowered Fortune 500 customers by building innovative solutions using Appian platform.

We are a strong 40+ Happiest Minds Appian professionals with Strong Domain Experience in Insurance and Logistics.
Our Appian solution was awarded as one of the Top 2020 Digital Case Study by ISG group.
We have developed and implemented 45+ Appian solutions with High Quality and zero defects.
We have the highest customer Happiness score of 10/10 and 100% Client Retention for 9 years in a row.

Service now

Happiest Minds is a registered partner with Service now, and about 60% of consultants are Service now certified. We have successfully completed several implementations for companies operating in Financial, Educational, and Transport services.

We offer:

Advisory & consulting, implementation, migration, integration, and managed services.
Flexible engagement models ranging from fixed one-time services, fixed monthly, staff augmentation, core flex.