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Explore whitepapers that offer in-depth insights into emerging technologies, industry trends, and strategic innovations.
Streamlining Identity and Access Management through Unified Identity and Access Governance Solutions
Enterprises around the world have implemented identity and access management (IAM) solutions to address a variety of business problems. The…
Enhancing Customer Experience using a Middleware Based Intelligent Agent
What is likely to outnumber the billions of human beings on planet earth over the next few years? The answer:…
Desktop Virtualization
Enterprises worldwide have to deal with the new reality of consumerization of IT. This has led to a growing demand…
Dealing with the Dilemma: Mobile Application Development Approach
Today, mobile applications have become an integral part of nearly every organization’s business strategy. With the right strategy, mobile applications…
The Next Generation Mobile Marketing Ecosystem
Telecom operators tend to see mobile marketing as a way not just to boost revenues but also to fund new…
Enterprise Gamification
Participation and user engagement drive business value. While participation builds lasting...
Top 10 Questions while embracing Cloud: CIO Edition
During my many interactions with the CXOs, Technology Partners & Evangelists, Senior Business Sponsors and Industry-Forum Leads - I have…
The Next Generation Social Banking Ecosystem: A Road Map for Banks
Traditional loyalty and rewards programs are primarily transaction-oriented, taking into account only a customers' transaction history with less focus on…
Efficiency vs. Effectiveness: Embracing the new customer experience paradigm
In the social paradigm, organizations need to realize that the key is to have meaningful conversations that can lead to…
Measuring what matters
Social media dashboards prioritizes the things that are easy to report, not the things that are actually important to a…