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Top 10 Questions while embracing Cloud: CIO Edition
During my many interactions with the CXOs, Technology Partners & Evangelists, Senior Business Sponsors and Industry-Forum Leads - I have…
The Next Generation Social Banking Ecosystem: A Road Map for Banks
Traditional loyalty and rewards programs are primarily transaction-oriented, taking into account only a customers' transaction history with less focus on…
Efficiency vs. Effectiveness: Embracing the new customer experience paradigm
In the social paradigm, organizations need to realize that the key is to have meaningful conversations that can lead to…
Measuring what matters
Social media dashboards prioritizes the things that are easy to report, not the things that are actually important to a…
Rise of social enterprise
Social media is transforming how we connect and share in our personal lives and—increasingly—in business. Our customers are just as…
Six steps to cloud adoption
As cloud computing moves to the mainstream, we see a trend, especially among large organizations, towards private cloud implementations. The…
S.M.I.L.E.S: The Differentiating Quotient for Happiness at Work
Is Workplace Happiness important to you? What contributes to Workplace Happiness? How does Happiest Minds celebrate the simple hypothesis: ‘in…