The advent of digitalization has led organizations into turning their gaze inwards, setting in motion measures around creating ‘digital workplaces‘ and ‘digital employee experience’. That’s because, employees today expect the same level of technology they’re exposed to in their personal lives from their workplaces. However, organizations are seldom able to match up to their standards. A widespread disinterest in corporate intranets and communication with HR, finance, admin, IT and support services is commonplace.
That’s where the need of a Digital Employee Experience Platform(DEEP) arises. It greatly facilitates in breaking interaction barriers, promoting knowledge sharing, fostering productivity, driving organization’s best interests, meet employees’ standards and concerns while imparting them a competitive edge.
Happiest Minds’ digital AI assisted Employee Onboarding and Experience platform helps enterprises focus on employee efficiency and engagement, giving new hires a great first day and a gratifying employment experience. Being built on our award winning AI/ML based mCaaS and dCOBTM platforms, it can enable enterprises with a seamless omni-channel experience for potential hires, fresh hires and employees, while perfectly integrating with various enterprise applications including HRMS and Payroll. The platform comes entwined with capabilities like social profile and personality insights, authentication through biometric markers, digital validation and verification, fingertip signatures, and zero data entry through machine language based OCR. The platform also offers:
- A personalized portal for employees with an inbuilt cognitive Chatbot, powered by strong analytics and recommendations.
- A workforce analytics dashboard that offers a 360 degree view of employees and the company.
- Retention analytics, real-time performance powered by predictive modeling to anticipate employee’s next move, and assistance in taking remedial actions.
- All features integrated in one place and a rich experience in general.
Related Offerings
Happiest Minds offers a range of offerings designed to aid and speed up digital transformation across a variety of journeys. We focus on delivering concrete business value through optimized operations, innovation, and agility. We take this holistic approach to ensure our clients remain competitive and ready for the future in an ever-evolving technology landscape.
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Employee Experience
Happiest Minds Digital Employee Experience service enables organizations to transform traditional fragmented practices to highly integrated and digitally enhanced on boarding process and engagements that drive advocacy, retention, and productivity.
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Digital Customer On Boarding
Despite rising concerns over data security and privacy, increased convenience offered by digitalisation continues to drive the proliferation of these technologies. Today’s digital native customers expect organizations to deliver a flexible, omni-channel, standardized, transparent, and hassle free on boarding experience. Creating differentiation through enhanced customer acquisition and on boarding requires that organizations must enable intelligent automation to forego manual intensive, fragmented, and paper processes
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Digital Query Assistant (DQA)
With increasing channels of interaction and constantly evolving requirements, the existing means of engagement are not sufficient to meet the customers’ expectations. Consequent inefficiencies in addressing customer concerns can lead to a trust deficit and negatively impact the brand reputation.
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mCaaS
This solution empowers organizations to derive relevant information from enterprise content and digital assets in the most efficient manner by ingesting content into an AI powered engine.
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Digital Knowledge Hub (DKH)
Happiest Minds Digital Knowledge Hub solution, powered by advanced content management system mCaaSTM, transforms the complete knowledge creation, classification, structuring, sharing, utilization, and auditing cycle.
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Digital Contact Center Modernization
Digital Contact Center Modernization solution enables organizations to transform a call center into intelligent engagement center to enhance customer, agent, and supervisor journeys with Happiest Minds digital disruptors.
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