Explore Case Studies by Category
Explore real-world case studies that highlight how we solve complex business challenges.
Self Knowledge Assembly Platform Transforms Customer Service
A Leading Protection and Assistance Company needed to make the complete query resolution process more efficient. At the same time, it was required to leverage the huge amount of customer data being generated during service calls to garner actionable business insights and create competitive differentiation.
Innovative Content Monetization Boosts Direct Sales by 30%
A Leading Market Research Company needed altogether new business processes wherein content residing in multiple data sources could be accessed quickly and monetized effectively. It was required to gather information on data flow volumes, derive intelligent customer insights to drive content recommendations, and enable guided sales based on current market demands.
Enabling In-Store Analytics Drives Competitive Differentiation
A Home Improvement and Appliance Retail Chain needed to streamline pricing and merchandising of products across all channels. At the same time, it was required to reinvent workforce optimization and equip store associates with inspired insights to drive growth.
Cognitive Virtual Assistant Improves Customer Satisfaction
An emerging B2C Fintech company needed to experiment on edge technologies to device a cost-efficient method of resolving customers’ problems as quickly as possible. For starters, they wanted to develop an AI engine that could help customers manage their spend patterns.
B2B Platform for Indirect Trade Significantly Reduces Time to Order
A leading CPG company needed a way to reach more convenience stores, drug stores, and super markets to increase sales. It was also required to enable a seamless process of placing orders, approving them, and tracking them in a cost-effective manner.
AI Powered Digital Assistance Solution Improves Business Efficiency
A Leading Banking and Payment Service Provider needed to onboard new customers quickly and smartly, and resolve customer queries more efficiently. The need was to augment the capabilities of the customer service team in turn enabling a customer to easily navigate through any process or function.
Digital Content Broker for an International Travel and Hospitality Company
Happiest Minds helped the client implement intelligent product recommendation system which improved operational efficiency by nearly 40%.
Enterprise Data Warehouse Transformation
Happiest Minds helped a leading corporate service company re-engineer the existing data warehouse and implement multi country rollout.
Recommendation Engine Development
Happiest Minds helped a US retailer and appliance store to identify multimillion dollar savings using Big Data.
Patient Connect for a Multinational Technology Giant
Happiest Minds built a solution to manage the experience in a hospital room setup using its Media Experience platform.