With increasing channels of interaction and constantly evolving requirements, the existing means of engagement are not sufficient to meet the customers’ expectations. Consequent inefficiencies in addressing customer concerns can lead to a trust deficit and negatively impact the brand reputation.
Happiest Minds Digital Query Assistant solution integrates self-service, associated service, and virtual agents with the traditional customer service channels to enhance interactions across disparate channels including mobile, the web, social media, and voice mail. This AI powered self knowledge assembly system enables organizations to optimize customer interactions, increase satisfaction rate, reduce first call resolution time, and boost service productivity. Digital Query Assistant empowers organizations to:
- Create a unified self-assembling or self-learning platform/hub.
- Leverage customer data to deliver personalized/ contextualized knowledge.
- Simplify data gathering and derive actionable insights.
- Break the silos and generate a single version of truth.
- Better understand customer sentiments and requirements.
- Enable augmented search with personalization, relevance and contextual content.
The DQA solution can be integrated with any internal or external application like CRM, ERP, PLM, ticketing system, and call center or service center software, delivering the key business KPIs. The proprietary deep learning framework delivers most relevant and contextualized content to customers whenever they interact with this system.
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