Global Network Operations Center (GNOC) facilitates a proactive approach to provide the highest level of customer service and technical support and managed security services. We provide comprehensive monitoring and remediation services for servers, networks, applications, databases and end-user devices.
By leveraging our 24 x 7 x 365 NextGen service desk, we assure your IT to be more productive, agile, secure and aligned to your core business at reduced risks. We deliver high quality managed infrastructure services and managed security services at lower TCO and flexible/predictable pricing models.
At the core of our managed infrastructure services are innovative IP solutions and accelerators, NextGen service delivery platform (iTaaS), best-in-class practices and proven methodologies. We provide industry leading KPI & SLA, while continuously improving parameters like increased first call resolution, reduced contact handling time, contact volume, human efforts and on-site dispatches, ensuring services are delivered on time.
We offer scalability and elasticity on demand
Our customers can choose between shared, dedicated and hybrid engagement models as well as required IT services from our well-defined service catalogs. We offer multi-channel support, from more expensive voice to lower cost email, web-forms and chat. Irrespective of the service requirement and engagement model, our services are integrated seamlessly and cost-effectively with customer’s existing in-house capabilities.
Managed security services are delivered from our resilient Global Security Operations Center (GSOC) for monitoring and remediation of threats to your IT environment. We differentiate ourselves from other managed security service providers by offering a combination of both managed infrastructure services and managed security services, thus providing organizations with a fully capable platform for adopting new technologies without compromising on security.