IT professionals very easily get into the loop of repetitiveness than concentrating on the task to solving critical business needs. IT Process Automation helps them eliminate tedious manual interventions and provides an automation tool that automates key process such as system, network and application tasks. This boon allows the developers to focus on key business issue which will improve service quality.
Happiest Minds iTaaS (Infrastructure Transformation as a Service) platform for service delivery based on the ITIL framework help customer’s leverage our agile and optimized platform to attain sustained competitive advantage. The adoption of cutting-edge tools and processes in our ITIL V3 compliant platform ensures that the managed services are delivered efficiently and effectively.
Our iTaaS platform being modular in nature helps experience SLA-based services, high levels of automation, process maturity, selective sourcing and a comprehensive set of metrics help deliver predictable and consistent results.
- Integrated set of tools to address the various components of the IT infrastructure landscape – Servers | Storage | Network | Database | Middleware | Applications | End-User-Devices | Voice Devices
- Engineered to provide a modular integrate-able component
- Custom portal and dashboards to give a single connected view of the Performance, Availability, Capacity and Efficiency (PeACE) of the IT infrastructure landscape
- Ability to integrate with customer invested tools to fill in the “white spaces” in the tool landscape
- Multiple dashboards for the IT Support Operations, IT Management, Business Users, Application Owners and End-Users
- Automation framework to address incident automation, data center automation and workflow automation