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Patient Experience is key to Customer Delight and Retention in the Healthcare Industry
By Sreejit Menon On 10 Jul 2015Patient Experience Management is not just about the In-hospital experience, but research says that two-third of an individual's interaction with a healthcare provider is as a customer pre and post treatment. Only a third of their experience is as a...
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Gamification – A Rising Imperative To Improve Data Quality
By Sreejit Menon On 10 Sep 2014As per Gartner Report, by end of 2014, 70% of top 2000 global organizations would have implemented at least one Gamification application, however, by 2015, 80% of them will fail to meet business objectives due to poor design. 50% of...
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