Patient Experience is key to Customer Delight and Retention in the Healthcare IndustryBy Sreejit Menon On 10 Jul 2015
Patient Experience Management is not just about the In-hospital experience, but research says that two-third of an individual's interaction with a healthcare provider is as a customer pre and post treatment. Only a third of their experience is as a...
Digital Enterprise: Patient Engagement in HealthcareBy Shantanu Paknikar On 13 Oct 2014
Digital is the buzzword today. The primary reason why the buzz exists is that the digital era is about technology transforming the way business is done, whereas earlier technology was just the enabler for business. The healthcare industry is no...
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