Email and Servicenow Request submissionBy Ponraj Sambanthamoorthy On 31 Dec 2014
Email integration is essentially fusing email functionalities with the rest of the concept of marketing. This helps to make a unified platform for customers and leads. With email integration, one can combine the efforts of marketing and communication for clients,...
Automation FrameworkBy Goutham Y Kumar On 31 Dec 2014
Need for Automation Any enterprise IT infrastructure support operations team often faces challenge with different processes, activities, schedules and tasks to be performed, both on demand and periodic basis. Beginning from provisioning the virtual machines on the physical boxes to...
The Benefits of having SharePoint OnlineBy Ali Khan On 31 Dec 2014
The Benefits of having SharePoint OnlineGlobally, the uptake of Microsoft SharePoint Online has been huge. Why? Because it allows an enterprise to seamlessly create and custom manage team-based or project-based collaboration initiatives, along with the obvious benefits of cloud. So...
Can the ITSM Tool be a One Stop Solution for an Organization?By Adnan Jimmy On 31 Dec 2014
In today's world, most of the organizations using or wishing to use the ITSM tool want it to provide solutions beyond just IT. Management wants an ITSM tool that multi-tasks functions making it a One-Stop-Solution, cutting down the cost of...
Transformation Of End- User Computing JourneyBy Suresh Kanniappan On 30 Dec 2014
End-user computing (EUC) has been around for longer than we think. In fact, Virtual Desktop Infrastructure was introduced in early 2000s and, PDAs can be considered the progenitors of smartphones and tablets. However, it is only over the last few...
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