Smart Virtual Agent—A Quantum Leap for Banking IndustryBy Kamlesh Singh On 26 Oct 2017
The banking industry has undergone a major shift, all thanks to technological advancements. While back-end operations have gained a shot-in-the-arm via technology, the customer service aspect still has a long way to go, and banks are betting on new found...
Bank Goggles: From One Touch to Touch Free BankingBy Benjamin Sanjay On 17 Dec 2015
The retail banking sector has now entered the era of digital transformation. Advancement in digital technologies, social media, far and wide reach of mobile devices are now redefining the banking experience for all of us. The technological evolution around touch...
Channel Optimization for BanksBy Sethuraman Janardhanan On 23 Jul 2014
Channels are fast becoming an integral part of banking activities. In this age where customers enjoy best possible services across all industries, banks have to concentrate on and optimise their channel management strategies so that they are able to ensure...
Next Gen Customer Experience Management: Proactive Customer CareBy Shantanu Paknikar On 25 Feb 2014
The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
Top 6 Technology Trends in BankingBy Varun Arya On 20 Jun 2013
The trends listed below are identified from a short to medium term perspective. We also try to identify the key drivers for some of these trends i.e. whether they are demand driven (consumer needs) or regulatory compulsions or just proactive...
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