Banking
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Banking and Emerging Technologies
By Monika Aggarwal On 24 Mar 2023In this era of banking digitization & innovations, automation, Artificial Intelligence, Machine Learning, Chatbots, Blockchain, Bigdata, and mobile banking, emerging technologies create a new reality for digital banking and how customers view their finances. The Covid-19 pandemic has accelerated innovations...
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Smart Virtual Agent—A Quantum Leap for Banking Industry
By Kamlesh Singh On 26 Oct 2017The banking industry has undergone a major shift, all thanks to technological advancements. While back-end operations have gained a shot-in-the-arm via technology, the customer service aspect still has a long way to go, and banks are betting on new found...
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Bank Goggles: From One Touch to Touch Free Banking
By Benjamin Sanjay On 17 Dec 2015The retail banking sector has now entered the era of digital transformation. Advancement in digital technologies, social media, far and wide reach of mobile devices are now redefining the banking experience for all of us. The technological evolution around touch...
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Channel Optimization for Banks
By Sethuraman Janardhanan On 23 Jul 2014Channels are fast becoming an integral part of banking activities. In this age where customers enjoy best possible services across all industries, banks have to concentrate on and optimise their channel management strategies so that they are able to ensure...
Analytics Banking Customer Experience Digital Enterprise Innovation Technology
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