When a customer engages a partner to enhance capabilities of an existing enterprise application or a technology product or to provide support services: runtime operations, system monitoring and management; application or product maintenance, is it the service partners’ business to...

Customer Experience Organisation Culture

How does an IT Services enterprise become a thought leader and reposition itself? And how do you measure the intangible aspects of growth? It’s pretty common knowledge that the health of any business enterprise is determined by four most important...

Organisation Culture Solutions

Overview One of the myths about Innovation is that it necessarily needs to involve the Eureka moments of inspiration and creative insights. While those are important, it is possible that Innovation can be treated as a management discipline with structured...

Innovation Management Organisation Culture