Transforming the Insurance Premium Audit Landscape with Emerging TechnologiesBy Veluru Harish, Pooja K C, Ankush Raj, Hanisha V Lokhande On 11 Apr 2023
An essential step in the insurance process is the premium audit which confirms that the insured has paid the appropriate premium based on their real exposure to risk during the policy duration. The insurance company or a third-party auditor performs...
Straight-Through Processing in a Modern Insurance Claims ManagementBy Anand Kumar Loganathan On 15 Mar 2023
Insurance claims are a critical part of the customer experience, in fact, the time taken for an insurance company to satisfactorily settle a claim is viewed as the number one measure of customer satisfaction. After paying premiums for years together,...
Renewed Interest in Embedded InsuranceBy Krishna Kumar Ganesan and Anand Kumar Loganathan On 21 Dec 2022
What exactly is Embedded Insurance? Insurance has been one industry where the traditional sales channel contributes to the majority of the revenue. Postpandemic, there has been a noticeable change in customer behavior and preference along with increased competition. This has...
Predictive can be AddictiveBy Saikrishna Raman On 6 May 2014
We all dwell upon the past, try to live in the present and worry about the future. Well what if technology can look into your past and present and predict the future and enable you to just live. Predictive Analytics...
Next Gen Customer Experience Management: Proactive Customer CareBy Shantanu Paknikar On 25 Feb 2014
The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
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