How do you treat your ‘internal customers’?By Prasanna Bableshwar On 22 Feb 2018
I worked at one of the top IT Services Company for just six months. Even by the end of the 6th month, they were not sure where I fit in. All this after they took two months to finish onboarding...
We Didn’t Start the Fire! We Retailed it!By Priya Thampi On 19 Sep 2017
The Retail Ecosystem is going through the toughest and biggest transformation in Customer Experience. With Devices, Channels and Market places, the competition is unprecedented, and the heat is rising. We have seen the Social and mobile disruptions. Day by day...
Pricing, Profitability, and CustomersBy Anitha Rajagopalan On 14 Jul 2017
The customer is the king. And the key to unlocking the mystery of customer happiness lies in not just experience and intangibles. But something very fundamental and tangible - pricing. Every customer makes decisions in their daily purchases, influenced by...
The Mindful Customer Centric OrganizationBy Vinod Satyanarayana On 11 Nov 2016
“A mindful company is the one that offers the individuals, an environment to live in the moment and perform with a purpose; its customer, a trustworthy partnership that understands priorities and concerns; and the community, contributions as an empathetic corporate...
Retail Therapy Through Customer Experience ManagementBy Adarsh Halwe On 28 Jul 2016
The retail landscape is changing. From the traditional brick and mortar shopping experience, we are now witnessing the online retail revolution powered by digital and disruptive technologies including mobile, IoT, and analytics. At the same time, the physical stores are...
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