Happy customers form the core of any business. No business in any industry can prosper without the acceptance of its customers. Thus, established industries like healthcare, financial services manufacturing, consumer goods, government, nonprofit, education, philanthropy, etc., need to focus more...

Customer Experience Salesforce Customer

The B2B ecommerce space has been evolving rapidly over the last few years and B2B brands have certainly woken up to this reality. A recent study conducted by Forrester Research showed that 67% of North American B2B firms believe that...

Customer Engagement Customer Experience E-commerce

I worked at one of the top IT Services Company for just six months. Even by the end of the 6th month, they were not sure where I fit in. All this after they took two months to finish onboarding...

Customer Engagement Customer Experience

The Retail Ecosystem is going through the toughest and biggest transformation in Customer Experience. With Devices, Channels and Market places, the competition is unprecedented, and the heat is rising. We have seen Social and mobile disruptions. Day by day the...

Customer Experience Retail

The customer is the king. And the key to unlocking the mystery of customer happiness lies in not just experience and intangibles. But something very fundamental and tangible - pricing. Every customer makes decisions in their daily purchases, influenced by...

Customer Experience Retail