happiest minds
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Innovation in Industry – An IT Services Perspective – Part 2
By Shantanu Paknikar On 11 Nov 2013In my previous post Innovation in Industry – An IT Services Perspective - Part 1 I wrote about the long-term challenges likely to be faced in the IT Services sector, and why innovation initiatives will be critical for survival and growth....
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Innovation in Industry – An IT Services Perspective – Part 1
By Shantanu Paknikar On 28 Aug 2013The software industry can be broadly classified into two areas: software products and software services (or IT services, as the sector is also known). Innovation in the software product industry is well known and has followed the product innovation trends...
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An Overview of Case Management
By Shantanu Paknikar On 7 Jun 2012A case is a coordination of multiple tasks planned or unplanned and associated content towards a concrete objective or a goal. Cases are dynamic, and respond to and generate events which generally involve unstructured processes. This means that steps in...
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