Insurance
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Renewed Interest in Embedded Insurance
By Krishna Kumar Ganesan and Anand Kumar Loganathan On 21 Dec 2022What exactly is Embedded Insurance? Insurance has been one industry where the traditional sales channel contributes to the majority of the revenue. Postpandemic, there has been a noticeable change in customer behavior and preference along with increased competition. This has...
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Next Gen Customer Experience Management: Proactive Customer Care
By Shantanu Paknikar On 25 Feb 2014The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do...
Analytics Banking Customer Experience Digital Transformation Innovation Insurance Solutions
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