customer experience
-
How to Address The Challenges With Chasing Overseas Buyers: A Retail Perspective
By Salil Godika On 26 Jul 2016Expanding sales beyond the local borders and targeting an international audience offers a great opportunity for retailers. However, it is quite challenging to predict the user behavior when sales expand beyond local borders. Here are some of the major challenges...
-
Why Does Omnichannel Experience Matter to Your Customers
By Shashin Shah On 7 Jul 2016The idea of gratifying customers in creative ways is not new. Brands have been doing it for ages, but what customers now expect is much more: an overall better experience. Customer experience generally involves delivering value at their touch points...
-
How Does An Organization’s Customer-Oriented Culture Deeply Impact Customer Experience
By Gopala Seruku On 30 May 2016“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” Peter Drucker We all have heard of Customer related concepts such as customer service, awareness, and sensitivity. These...
-
What’s your view on Digital Transformation?
By Douglas Macswan On 4 May 2016Many companies today are seeing that digital transformation can help them remain competitive and continue to create business value for their customers and themselves. Companies that are missing this opportunity risk losing their competitive position. And digital is not about...
Customer Experience Digital Enterprise Digital Transformation Disruptive Technology
Tag Cloud
Subscribe for blog updates