customer experience
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The Mindful Customer Centric Organization
By Vinod Satyanarayana On 11 Nov 2016“A mindful company is the one that offers the individuals, an environment to live in the moment and perform with a purpose; its customer, a trustworthy partnership that understands priorities and concerns; and the community, contributions as an empathetic corporate...
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Positioning for the Future: The New Digital Workplace
By Vivek Manu On 8 Nov 2016The rapid proliferation of smartphone, tablets and similar devices have changed how we manage our lives, both personally and professionally. Look around and you’ll see the devices that we’re using for our personal agendas are also widely used to get...
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How Proximity Marketing is Transforming The Retail Customer Experience
By hmblog On 20 Oct 2016The online obsessed, mobile- addicted millennials are slowly back to the retail in- store environments. In other words, physical stores which lost their charm in the convenience offered by e-commerce is regaining its lost strength and is back on track....
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Retail Therapy Through Customer Experience Management
By Adarsh Halwe On 28 Jul 2016The retail landscape is changing. From the traditional brick and mortar shopping experience, we are now witnessing the online retail revolution powered by digital and disruptive technologies including mobile, IoT, and analytics. At the same time, the physical stores are...
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