As the world shrinks, one industry that is at the forefront of this shrinkage is the IT industry. People from one part of the world frequently travel to another part of the world, to meet their customers and execute projects from the client location. Client facing assignments are much sought after for the exposure they provide, and the difference they make to the resume. However, what is sometimes not understood and appreciated are the responsibilities associated with such assignments.
Over the years, based on my learning from executing projects, leading teams, meeting customers, and some common sense, I was able to put together a set of guidelines or Best Practices for Client Interactions, while executing projects at client locations. The context is the Indian IT industry; however some of the practices are likely to be applicable to other industries and possibly other countries as well. The best practices presented below may help avoid some pitfalls that are likely to be encounteredwhile executing a project at a client location. Of course, some of them could also apply to regular professional interactions as well within your team.
The target audience could be one of the following:
The best practices are listed below.
Assignments at customer locations are great opportunities for career growth. However, succeeding and doing well depends on how you carry yourself in such assignments. This article presents some best practices which might help you make a success of your next assignment at the customer location. A detailed version of this article including a PDF for download and print is available at the following link: http://shantanupaknikar.wordpress.com/2013/02/06/best-practices-for-customer-interactions/ .
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