Case management as a field is getting more and more eyeballs ever since people realized the kind of efficiency gains it can provide in the unstructured space. One of the biggest success stories for case management has been in the field of healthcare, a field where hitherto information technology hasn’t made enough impact. The fact that an illness can be treated as a case and doctors can have a platform to access the patient’s entire medical history and collaborate with other medical staff has brought about a tremendous change in the way healthcare is delivered. Let us start by defining case and case management.
Case – Any transaction of the external world with the system can be termed as a case. For e.g. in insurance, a claim, an enquiry for term insurance and a request for address change can all be considered a case.
Case Management – An approach that involves treating every external transaction as a case and providing a technology platform for knowledge workers to collaborate is one of the simplest definitions of a case management system.
In order to identify the areas where a case management solution would bring value, one should look at the unstructured space within the organization, areas where knowledge workers hold the key and are doing most of their work manually. Few such areas in the Insurance vertical are –
Happiest Minds solutions’ group has developed a unique Innovative Case Management (iCM) solution to help insurance companies handle their unstructured space in a lot better fashion thus enabling them to make better sense of all their data and deliver a better customer experience. Please get in touch with us for a demo on how iCM can help your insurance operations.
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