Role of shift left strategy & Automation in Service ManagementBy Adnan Jimmy On 6 Mar 2015
Organizations that deliver technology services to consumers forge strategic partnerships to diversify their service offerings and increase market penetration and profitability. Service quality and delivery need to be able to scale rapidly to meet customer requirements while remaining agile and...
Can the ITSM Tool be a One Stop Solution for an Organization?By Adnan Jimmy On 31 Dec 2014
In today's world, most of the organizations using or wishing to use the ITSM tool want it to provide solutions beyond just IT. Management wants an ITSM tool that multi-tasks functions making it a One-Stop-Solution, cutting down the cost of...
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