Omni channel
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Retail Trends: What to Expect in 2016?
By Gunendra Patil On 28 Dec 2015The retail industry is going through the digital transformation phase, thanks to the disruptive technologies and trends including social media, smart phones, tabs, IoT, data analytics and cloud for enabling the sea of changes. In 2015, the digital enablement initiatives...
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Store as Fulfillment Center: Omnichannel and the Future of Retail
By Anitha Rajagopalan On 13 Nov 2015Omnichannel has come of age for brick-and-mortar retailers. Traditional retailers have been on a slow yet steady adoption of digital technologies over the last two decades. First arrived e-commerce, which retailers took on as another channel for customer acquisition and...
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Why Retailers Should Recruit a Chief Omnichannel Officer Now
By Salil Godika On 13 Nov 2015Thanks to modern technology and digital tools, the opportunities to interact with and buy from a brand today are ubiquitous. Customers want to shop anytime, anywhere. Omnichannel rules, and smart retailers are getting on board. For the customer, the best...
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Is An OmniChannel Officer Inevitable?
By Salil Godika On 22 Oct 2015The rapid advances in the technology landscape and proliferation of digital have taken customers beyond multi-channel to an Omnichannel retail experience. Global retailers that include the likes of Macy’s, Saks and Lowe’s have already moved in this direction enabling customers...
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Retailers Survey Report: The Perfect Storm Of Omnichannel Makes Landfall !
By hmblog On 28 Sep 2015Omnichannel has come of age. Retailers are constantly challenged to ensure seamless and consistent customer experience across channels. Happiest Minds’ survey, targeted at executive leadership members of tier 1 and tier 2 US based retailers, aims to provide an insight...
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