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By Sushena p On 22 Apr 2020
In this blog, I’ll be sharing my insights on how an enterprise is embracing the digital transformation through an adaptive workforce –automated bots. Every organisation today wants to achieve success through automation. In this blog, we will be discussing how to achieve it with experts from a successful case study on a leading organisation from the retail industry.
What is an adaptive workforce?
An adaptive workforce is the group of projects oriented to emphasize collaboration, agility and skill sharing. This process is done through an automated bot with less human involvement. These bots are configured to perform specific actions on a process using RPA, which can be in the form of software setup or a configuration process change in a node.
To stay ahead of technology enterprise must adapt to the latest innovations and technologies in their workforce. This can be achieved by identifying future opportunities and by proactively upgrading themselves to become an adaptive enterprise. Organizations who want to build a competitive advantage must have a different kind of approach towards delivering differentiated solutions to their people.
To achieve the level of growth and future market leadership, enterprises must adopt several best practices.
Below are the top three must adopt practices for an enterprise:
A bitter truth, the future of work in any organization, will involve humans to work along with robots, intelligent machines from AI and automation. Robots will rule the manufacturing and production sector to produce 99.9% excellent product, whereas bots will replace the L0 and L1 task with bots in service-desk industries. Forthcoming years more than 80% of the process-oriented job will be done by AI systems.
Over quantitative reasoning skills will be leveraged 50% by humans and 50% by machines to achieve 100% while humans will continue to do more than 80% of cross-functional reasoning tasks. Best performance will be achieved through collaboration between humans and machines.
One such solution of the adaptive workforce which we have developed using RPA bots that handle the manual process of extracting data from a scanned receipt along with a colour pattern for a vendor receipt. We have used a few open sources and Blue Prism RPA tool for Europe retail domain. This solution has transformed customer bill verification process to 97% accuracy. Earlier this was handled manually with 3 FTE.
Why, Blue Prism?
Blueprism is one of the most consistent tools for RPA. They deliver a 24/7 connected Digital Workforce across an organisation entire network or wherever the business needs it most. The tool has a proven track record of accelerating automation and improve customer experience with RPA, advanced AI and cloud.
This use case was handled manually by verifying and uploading the receipt parsed data to HRMS (Human resource management system) portal for approval and payment processing. Extracting the data from scanned receipt is a complex process. There are two factors which decide the quality of bots in a workforce, firstly degree of automation is proved by the number of bots it has in its workforce and degree of orchestration as how RPA is integrated with tools to provide value addition to product. Below features are the value added for Blueprism product.
All this integrated with RPA bot, to upload the data into HRMS portal for approval.
This RPA bot deployment has benefited customer in Finland, Sweden and Norway. Below is the High-level overview diagram along with Blue Prism.
Result: Post-implementation of Receipt extraction bot process, 98% proven success rate on processing the bills in a day. Products such as edible Oil, Snacks, Frozen foods, Cosmetics and toys are categorized by color, since each of these clauses has VAT billing tagged. Since the color code identification module has been stitched with RPA bot. This bot process is implemented successfully in 8 regions across Europe.
As Adaptive workforce and AI are reshaping the workplace that will create a competitive advantage and delivering differentiated solutions to their customers. Organizations must embrace adaptive workforce to increase productivity.
Finally, an adaptive workforce in automation will replace one-fifth of service desk interactions. Service desk interactions, Kiosks, and Virtual and Augmented reality are on the rise and are keeping these predictions on track. Cognitive systems, Robotic Process Automation, and various chatbot technologies have combined to keep pace with these predictions. Gearing up to embrace the technological change will make humans and enterprise to survive the competitive world.
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has 12+ years of experience in DevOps, Cloud/Data Center Automation, tools Integration, RPA, Architecture and Infrastructure solutioning. He is responsible for DevOps/Automation practice strategy, solution and implementation across various projects. He is passionate on exploring and integrating products with cloud technologies.
Sushena p has 12+ years of experience in DevOps, Cloud/Data Center Automation, tools Integration, RPA, Architecture and Infrastructure solutioning. He is responsible for DevOps/Automation practice strategy, solution and implementation across various projects. He is passionate on exploring and integrating products with cloud technologies.
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