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As the global workforce becomes increasingly mobile along with consumerization of IT, organizations are looking for ways to drive digitalization and enable new ways of working. IT users want to be empowered through self-help and automation. Personalized support, access to all the required applications and data from all the devices and from any location is becoming the norm. At the same time, there is tremendous pressure to reduce costs, standardize operations and improve employee experience.

A standard, fixed model to support all end users does not work anymore. Though organizations are currently helping different personas of users based on their job requirements, the future workplace promises to provide user-centric and individual-specific support. In line with this, Happiest Minds offers Smart and Secure Workspace to deliver enhanced user experience, end-to-end security and improved productivity at a lower cost.

Happiest Minds follows a comprehensive, user-centric approach with a portfolio that covers consulting, design, build & migration, management and automation. Our Smart and Secure Workspace offering ensures device-agnostic digital experiences with anytime, anywhere, location-independent access to users. We offer complete suite of workspace services covering service desk, unified device management, desktop engineering services, unified communication and collaboration, end-user analytics and automation.

Our strategic partnerships with leading software vendors to deliver various Smart and Secure Workspace components helps our clients derive greater value.

 

 

Offerings

Consulting & Design

Here, Happiest Minds creates the user and device profiling reports, categorizes users, and identifies easy targets for workspace transformation. After careful analysis of digital workspace readiness and choice of the proposed solution, we create a detailed readiness & digital workspace fitment report. Based on the analysis, workspace architecture roadmap and workspace components are proposed, and a high-level design of the proposed solution is prepared. Consulting and design phase consists of:

  • Digital workspace transformation analysis and approach
  • Workspace service integration
  • Cloud adoption opportunity identification
  • End-user and device analysis
  • Identification of key automation opportunities
Build & Migrate

Once user and device analysis are completed, we build the required workspace solution components, test the functionalities and implement integration with other workspace components. Upon successful proof-of-concepts and pilot programs and UAT, the services are roll-out to entire organization. Build and Migrate phase consists of:

  • Detailed environment assessment
  • End-user persona mapping
  • Solution design and planning
  • Service implementation
  • Cloud adoption and migration

 

Manage & Automate

We leverage ELLIPSE, our managed service delivery platform, for Smart and Secure Workspace management and automation. Incident management, remediation support and change management are taken care of through automation across all levels via chatbots, and self-heal and self-help features. Manage and Automate phase consists of:

  • End-user service operations
  • Level 1/2/3 support
  • Custom reports and dashboards
  • Continual service improvement
  • Enhance automation adoption

 

Resources

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