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How Does An Organization’s Customer-Oriented Culture Deeply Impact Customer Experience
“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” Peter Drucker
We all have heard of Customer related concepts such as customer service, awareness, and sensitivity. These concepts further evolved as businesses increasingly place customers at the center of their business. This led to the introduction of relatively new approaches to improve customer experience (Cx); centricity/focus, obsession, and devotion.
Wednesday, May 18, 2016 | Source: Entrepreneur
We have all heard of the examples of AirBnB and Uber as the leading lights in the brave new world of sharing, but they really are just the tip of the iceberg. I recently read that the sharing economy is poised to explode to $300 billion by 2020. So let’s take a look at how others are enabling this new consumer experience.
Wednesday, May 18, 2016 | Source: Bdaily
Unified Payment Interface Set To Revolutionize The Cashless Transactions In India
Since the launch of Unified Payment Interface ( UPI) by NPCI recently, there has been a lot of buzz on how UPI can become a game changer for cashless transactions. It is currently regarded as one of the big innovations in the payment models in banking.
Tuesday, May 17, 2016 | Source: Digital Doughnut
Till a few decades ago, it wasn’t uncommon for a person to retire from the same job where he had started his professional career. Now, a person staying in one organization for so long is as rare as a 100% salary hike. People move from one organization to another in search of a better position, a better salary, even a better location.
Monday, May 16, 2016 | Source: Live Mint
Understanding Access Governance: Its Benefits and Challenges
Access Governance is the process of monitoring and controlling who within your organization has access to what, when and how. However, this is easier defined than done. It is easy to confuse access governance with access management, when, in fact, the former’s scope extends beyond merely managing access rights.
Wednesday, May 11, 2016 | Source: IBEF
How Big Data Analytics is Redefining The Travel Industry
The smart phone penetration, fast mobile internet access, and social media influence has brought in unprecedented growth in the travel industry. Mobile travel space has grown in leaps and bounds over the last few years.
Tuesday, May 10, 2016 | Source: Financial Express
Enhance In-Store Experience with IoT Platform
Happiest Minds Omnichannel retail solutions enhance the in-store customer experience with location-enabled services and personalization, the company says.
Tuesday, May 10, 2016 | Source: Connected World
Unified Payment Interface Set to Revolutionize The Cashless Transactions in India
Since the launch of Unified Payment Interface (UPI) by NPCI ( National Payment Corp of India) over last week, there has been a lot of buzz on how UPI can become a game changer for cashless transactions.
Monday, May 09, 2016 | Source: NASSCOM Blogs
Best Practices For Technology Security Infrastructure Implementation
How do enterprises ensure security control over cloud data — its collection, storage, access, usage, transfer, and disposal? How can they ensure compliance with regulatory requirements?
Friday, May 06, 2016 | Source: Digital Doughnut
Defending Advanced Persistent Threats – Be Better Prepared to Face the Worst
We often hear news about emerging cyber security threats and attacks impacting every industry. With advanced malwares, zero day exploits and persistent threats, cyber-attacks are now becoming very sophisticated in nature.
Tuesday, May 03, 2016 | Source: Info Security Magazine
