The markets have been witnessing the latest emerging trends and disruptive technologies like Cloud based services, Social, Analytics, Hyper Automation led by Robotic Process Automation (RPA), Cognitive Computing and Internet of Things (IoT). However, IT Service Management (ITSM) and IT Operations Management (ITOM) are at the very foundation for supporting the core business operations / services provided by any Digital Enterprise. Any ITSM and ITOM implementation comes along with its own set of unique challenges and constraints. However, the value realization from ITSM and ITOM tools holds a key for the organizations to maintain an edge over their business competitors.  Happiest Minds understands these challenges that are faced by our customers and provides the expert advice on the right solutions that are best suited to the business needs and enabling them to achieve the desired business objectives in a most cost optimized and timely manner. Typical challenges regarding ITSM and ITOM tool deployment in today’s IT organizations are:

  • Value realization from ITSM and ITOM tool implementation
  • Public Cloud/ Private Cloud/ Hybrid Cloud/ In-house service modelling
  • Multiple tools / Tool Sprawl
  • Integration with legacy tools
  • Multi-vendor integration challenges
  • Tools and process alignment
  • ITIL / ITSM / IT4IT Process Maturity
  • Security and compliance concerns

Happiest Minds ITSM and ITOM practice possesses a wealth of experience in supporting ITSM and ITOM solutions across Enterprises of various verticals and maturity levels. The team consists of well-rounded professionals skilled on industry leading ITSM and ITOM tools and platforms. The team composition is a balanced mix of business analysts, consultants, architects, developers and support engineers.

Happiest Minds offers wide spectrum of services that span end to end project life-cycle starting from consulting to implementation to support & maintenance services.

Consulting Services Implementation and Customization Maintenance and Operations
  • Tools Consulting
  • Tools Consolidation
  • Environment Assessment
  • Process Consulting
  • Implementation Services
  • Customization Services
  • Service Integration
  • Tools Migrations / Upgrade
  • 24*7 & 8*5 Support
  • 2nd Line Support
  • 3rd Line Support
  • Service Improvement