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The markets have been witnessing the latest emerging trends and disruptive technologies like Cloud-based services, Social, Analytics, Hyper Automation led by Robotic Process Automation (RPA), Cognitive Computing and Internet of Things (IoT). However, IT Service Management (ITSM) and IT Operations Management (ITOM) are at the very foundation for supporting the core business operations/services provided by any Digital Enterprise. Any ITSM and ITOM implementation come along with its own set of unique challenges and constraints. However, the value realization from ITSM and ITOM tools holds a key for the organizations to maintain an edge over their business competitors.  Happiest Minds understands these challenges that are faced by our customers and provides the expert advice on the right solutions that are best suited to the business needs and enabling them to achieve the desired business objectives in the most cost optimized and timely manner. Typical challenges regarding ITSM and ITOM tool deployment in today’s IT organizations are:

  • Value realization from ITSM and ITOM tool implementation
  • Public Cloud/ Private Cloud/ Hybrid Cloud/ In-house service modelling
  • Multiple tools / Tool Sprawl
  • Integration with legacy tools
  • Multi-vendor integration challenges
  • Tools and process alignment
  • ITIL / ITSM / IT4IT Process Maturity
  • Security and compliance concerns

Happiest Minds ITSM and ITOM practice possess a wealth of experience in supporting ITSM and ITOM solutions across Enterprises of various verticals and maturity levels. The team consists of well-rounded professionals skilled on industry-leading ITSM and ITOM tools and platforms. The team composition is a balanced mix of business analysts, consultants, architects, developers, and support engineers.


Consulting Services - Technical, Tools and Process

Happiest Minds offer consulting services in an agreed time bound engagement / project basis.  This will enable our customers to take informed business decisions before taking up any ITSM and ITOM implementations.

Happiest Minds team of highly experienced consultants in the ITSM/ITOM forte will perform an assessment of the customer landscape. During this engagement, our consultants gather various information starting from customer’s business objectives, milestones and priorities. The assessment will include collection of various historical information of tickets and typical challenges faced. The outcome of the consulting engagement would be Gap analysis report that would churn out short, medium and long-term solutions to address the challenges and enable to achieve cost savings.

Implementation Services

Our team of highly skilled and certified professionals understands our customer’s business objectives and leverages the ITIL based implementation framework approach.

The team has extensive experience in project implementations that include integration between ITSM, ITOM tools and external applications to support cross-platform systems and are built using standard available methods.

Maintenance and Operations Services

Every business enterprise requires standardized IT support services that includes tiered L1, L2, L3 support to interact with the business users when they come across challenges in their day-to-day operations. These challenges may have potential business impact in case they are not handled in a timely and pro-active manner. Our Maintenance and support offering precisely addresses this very challenge and our customers can stay focused on their core business and our team closely works with customers based on the ITIL-based IT Service Management (ITSM) methodology to deliver the services and solutions.

ServiceNow Capabilities

Happiest Minds leverages the ServiceNow platform to empower customers’ digital journeys. This partnership aims to address customers’ challenges, modernize, and scale their IT and Enterprise Service Management landscape. Happiest Minds and ServiceNow collaboration will bring expertise and robust solutions to improve efficiency and maximize the value in customer environments with ServiceNow adoption.

Both Happiest Minds and ServiceNow adhere to industry best practices, including ITIL (Information Technology Infrastructure Library) to ensure standardized and effective IT and Enterprise Service Management implementations for your needs.

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