In The News

Patient Experience Management: Key to Progress

Experience management is key to any industry. Understanding and managing ‘experience’ could be for external as well as internal stakeholders, but to a large extent experience management is focused primarily on the end consumer and more so in a B2C context.

Tuesday, February 09, 2016   |  Source: Financial Express

Changing Face of Unified Communications From The 80’s to Now

The theory of Unified Communication ( UC ) emerged in the IT world in the 80s in the form of voice messaging, IVR and email.In the 90s Unified Messaging came into the picture combining voice mail and email together.

Monday, February 08, 2016   |  Source: CIO Review

Of honeypots, Decoys and Red Herrings

The number of apps on your phone is directly proportional to how tech-savvy you can be. Ask any millennial and they will “app” a problem for you. Want to find your lost keys? Want to drink more water? There’s an app for everything and more often than not, they make our life productive.

Friday, February 05, 2016   |  Source: The Hindu Businessline

FY16 will be Happiest Minds’ first full profitable year: Ashok Soota

The IT industry has been closely following the growth story of Ashok Soota’s Happiest Minds Technologies Pvt Ltd. After leading Wipro’s IT business from 1984 to 1999, Soota had left the Azim Premji company to set up MindTree Ltd with Subroto Bagchi and others. The next 12 years saw him building MindTree into a strong mid-tier IT services company as its chairman and MD. He sprang a surprise again in 2011 by walking out of the company he had co-founded and starting anew. At 73, as executive chairman of Happiest Minds, Soota could probably be the oldest IT veteran still in the saddle. Backed by Intel Capital and JP Morgan, the 1800-people-strong Happiest Minds focuses on specialised IT services. Right at the time of setting up Happiest Minds, Soota had declared his intention of taking it public in seven years’ time. In an interview with VCCircle, Soota speaks about the performance of the company, the blueprint for growth and his intention to stick to the pre-determined timelines.

Thursday, February 04, 2016   |  Source: VC Circle

Here’s what will drive the retail sector in 2016!

The retail industry, which includes the rapidly booming eCommerce sector also, is all set for growth in 2016 as well. Digital disruptions has completely changed the dynamics of the retail industry in the past few years. And so, gauging the current situation in the industry, here’s a list of four trends that will dominate the sector in the new year!

Wednesday, February 03, 2016   |  Source: Business Insider

Tips to choosing the right enterprise security vendor

The stakes are high indeed when it comes to enterprise security. A single breach can have a plethora of effect on a company, resulting in financial and reputational damage. The hard fact is that enterprise security is something we cannot afford to get wrong, and the right partner can make all the difference in ensuring the safety of your business. But, with so many players in the marketplace and an array of security offerings, it is a tough call. Here are 10 tips to keep in mind while choosing a security service provider.

Tuesday, February 02, 2016   |  Source: InfotechLead

Tips before making investment in IoT

As we know, IoT is all about gathering information, processing, applying analytics on cloud platform and creating a value out of it. It becomes necessary for any company identifying several transactions that IoT creates from the physical to virtual world right before investing plans, typically when companies don’t have any background about all the technologies involved in deploying end-to-end IoT solutions. Today, we will look at key areas where a company should specifically take notice while trying to invest in IoT enablement.

Tuesday, February 02, 2016   |  Source: InfotechLead

Openbravo records 141 pc subscription bookings growth in retail business in 2015

Openbravo, a provider of commercial open source software today announced its annual business numbers for the ended year 2015, with a strong momentum in its retail business marked with a three-digit growth in retail subscription bookings. In 2015, company’s channel operation gained momentum under the new COO and large IT partners like Happiest Minds, TCG Digital, JK Technosoft and Grupo Taurus joined Openbravo’s partner program.

Monday, February 01, 2016   |  Source: The Economic Times – ET CIO

Driving Revenues Through Personalised, Segmented Content

I recently read a statistic from analyst firm Gartner which stated that by 2016 89 per cent of marketers expect to compete primarily on the basis of the customer experience their brand, product and service delivers to the client or the consumer.

Friday, January 29, 2016   |  Source: Digital Doughnut

The Indian IT industry: 2017 and beyond

The Indian IT industry has learnt the hard way that there’s a price to pay for not being at the forefront on technological change. And it’s fixing that fast. It is ensuring that it is better prepared for the future. And, right now, industry leaders are betting on artificial intelligence and cognitive computing. “As an industry, we are used to being told by our customers what they want. Once a customer tells us what they want, we make sure we have the right people and the operational efficiencies to deliver. Having a product mindset requires a different thinking. That is a change,” says Happiest Minds’ Godika. “We probably won’t become product companies; I’m talking in the sense of platforms and frameworks. But the point is that they industry needs to think ahead and make bets on where they will invest.”

Thursday, January 28, 2016   |  Source: CIO.in