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In many cities, deregulation has given consumers the power to choose their power supplier, completely altering the retail and energy services landscape. Newer, aggressive entrants in the space are giving rise to competition that had not existed earlier. In these cities, as energy prices are not regulated, consumers are not forced to receive supply from their utility.

Digital transformation initiatives can offer a host of benefits for retail and energy services companies such as:


Such dynamic market conditions and progressively increasing consumer engagement are adding to the pressure faced by retail and energy service companies. However, the changing dynamics do offer a great opportunity to these players to gain a competitive edge by digitally transforming their business and processes. As customers take the center stage, enterprises must pay attention to what they are saying and transform customer journeys. They need to act fast!

Happiest Minds helps retail and energy services companies enrich customer experiences and expand business, enabling them to unlock greater operational efficiency and improve revenue. We also enable retailers to differentiate their products from the utility and those of competitors by developing innovative features and products (such as green energy products), pricing plans, and options that would have otherwise not been available to consumers. We facilitate digitally driven process enhancements that bring about cost reduction, result in lower customer churn, and improve profits.

At a time when the world is looking for energy efficiency, Happiest Minds helps enterprises develop intelligent retail energy solutions backed by the power of IoT, artificial intelligence (AI), and smart data analytics. We facilitate next-gen connected energy services with connected assets, a connected workforce, centralized operations, and centralized maintenance.




Connected Assets

We enable retail and energy services companies to deliver innovative solutions to consumers that help them save energy and costs. We help our clients gain a greater market share by facilitating the implementation of solutions such as state-of-the-art smart thermostats that intelligently monitor a home’s energy consumption and rooftop solar systems that promote solar power usage. Our connected assets use cases for retail and energy companies include:

  • Smart homes
  • Net metering
  • Rooftop solar
  • EV charging
Connected Workforce

Happiest Minds makes workforce management at retail and energy services companies significantly easier and less risky by crafting solutions that ensure workforce safety. By centrally tracking their employees and work orders, companies are able to manage the workforce better and enhance productivity. Our connected workforce use cases for retail and energy companies include:

  • Workforce safety
  • Workforce tracking
  • Fault location app
  • Work order app
Centralized Maintenance

Happiest Minds helps retail and energy services companies to explore the latest in technology to effectively manage varying energy loads. We empower our clients in the sector with the right tracking and maintenance mechanisms, allowing them to predict failure well in advance and carry out maintenance of assets and equipment at the right time—with zero or minimal downtime and without loss in productivity. Our centralized maintenance use cases for retail and energy companies include:

  • Work order management
  • Predictive maintenance
  • Asset management
  • Outage management
Centralized Operations

We leverage the power of artificial intelligence and big data to help retail and energy services companies modify demand for energy and manage peak energy usage with smart and strategic initiatives. We also help them set up processes that reduce energy input into the system without impacting output negatively. Our centralized operations use cases for retail and energy companies include:

  • Energy audit
  • Customer management
  • Customer usage and billing
  • Demand-side management


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